Consumer Engagement Services Veterinary/Nutrition Advisor

A Consumer Engagement Services Veterinary/Nutrition Advisor will assist Nestle consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure.

A Day in the life of...

• Respond to customer queries phone and written channels in a timely and accurate way
• Provide and clarify information to the Nestle clients regarding the nutrition of the Nestle goods for animals
• Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors, and any health issue of the consumers’ pets/dietary restrictions of the consumers and their children or babies
• Follow up with customers to ensure their issues are resolved
• Treat serious and sensitive consumer contacts following the specific guidelines
• Inform customers about new product, functionalities and campaigns, if any
• Gather consumers' feedback and complete a FAQ database and a knowledge-based documents
• Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making
• Ensures Nestle CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

• Intermediate level of English
• Advanced Written and Spoken Knowledge of Ukraininan
• Bachelor’s degree on Veterinary Medicine, Biology, Food science, Nutrition/Dietics, Life Science, Food science or similar
• Pets nutrition/children nutrition and behavior knowledge
• Customer management orientation
• Multi-tasking abilities
• Attention to details

What’s in it for you:  

• Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, lunch allowance, IT Club discount program; 

• Official employment; 

• Personal & Professional development opportunities 

• International environment and diverse team; 

• Relocation package or possibility of distance work 

How we will proceed: 

You send us your CV > We contact relevant applicants > Interview with a Recruiter > Technical task submission > Interview with Hiring Team > Job Offer communication to the Finalist > First working day