Customer Support Officer

Web-Source Technology, an innovative and rapidly growing company, is looking for a Customer Support Officer. Since our user base covers such top-ranked countries as the North & South America, Europe, Asia, and Australia, the correspondence with the customers is conducted in English only.

We work 24/7 on a shift basis — 12 hours in each shift. This position is needed to work on a two-day on two-day off-shift basis, starting at 8 am until 8 pm (Day shift) and 8 pm until 8 am (Night shift). The shift schedule is quite flexible.

We offer:

• Friendly environment and amazing working conditions
• Challenge tasks and open communication
• Good mentor and a great young team :)

Responsibilities:

• Handling customers' requests via the e-tickets system only
• Manage customers' accounts via CRM
• Internal system life checks

Requirements:

• Customer service orientation and high ethical standards
• Excellent communication and presentation skills
• An intermediate level of English is a must
• Technical background (QA courses — an advantage)
• Availability to work on both — Day and Night shifts