• Leaded Contract management in collaboration with Cluster & Local units leadership

to ensure that operational activities and strategy are aligned with global and local

commercial policies

• Supported process of drafting, evaluation, negotiation and execution of various types

of agreements (sales, NDA, purchasing agreements)

• Served as the focal point of contact for customers on contractual matters. Acted as

coordinator between customers, legal, finance, commercial department ensuring

timely review and approval / reconciliation of variations.

• Maintained contractual records and documentation (contract correspondence,

customer contact information sheets, contractual changes, status reports and other

documents) for all customers in corporate database.

• Supported local SKU-level planning, PLM (Product Life Management)

exclusions/inclusions at Operating Unit level, material determination and pricing

• Provided timely communication of supply availability to serve special activities, i.e.

tender & deals required investment proposals

• Executed proactive managing proposals across offer to cash
• Compiled complex reports for Customers, Sales, Business and Master data review to

evaluate perspectives and opportunities for the Business activities

• Built and cultivated network across service providers to deliver resolution to issues

outside the sales support remit

• Identified key processes within and across commercial units to be simplified and

standardized (lean projects)

· Accountable for Customer Service organization activities covering order booking at the Supply source to delivery to local market.

• Responsible for working coordination between internal and external departments, i.e. Sales accounts, Finance & Credit, Supply source, Logistic, Certification Authorities
• Responsible for Customer Set-up & Amend process and capture of all Customer information, data documentation required to set-up ensuring accuracy of the customer master data.
• Ensured Customer data integrity across systems throughout Customer life circle including all supporting documents required to provide an audit trail.
• Lead data accuracy activities (including cleansing)
• Completed and submitted Customer Set up and Amend Form to Credit to enable the performance of the credit assessment
• Ensured PLM (Product Life Management) exclusion /inclusion, price changes and Customer awareness in advance
• Managed the demand forecast processes to achieve high quality of discussions, good challenge by leadership team and fast decision making
• Supported Sales in marketing promotion activities, i.e. media advertisement, exhibitions, promotion materials
• Coached/trained other team members including Account managers on behaviors that improve process performance especially price management and offer compliance