Studying the complex online marketing course at Genius Space.

Working as customer service manager for ecommerce projects asa freelancer (German and Swiss online stores). Responsibilities:processing customer emails and tickets and partially calls,updating tracking documentation for supplier companies, dealingwith logistics and shipments, taking part at online store updatese.g. content editing/translation, preparing email templates,preparing and updating FAQ sections and manuals etc.

Working at customer success for various remote projects as a freelancer (e-commerce - German and Swiss online stores, Digital Software Development products support and pre-sales tasks).Responsibilities: Processing customer inquiries via tickets, live chats, calls and online meetings, updating documentation, dealing with suppliers, tech and sales teams, taking part at product updates preparation and review, content editing/translation, preparing email templates, preparing and updating manuals on the website, conducting demos and assisting sales and marketing teams with sales processes.

Customer Service and Software Support for BMW partner project at IntechSoft, Kharkiv, UkraineResponsibilities: Providing customer support via email and phone for BMW workers using the software product developed; updating user manuals, creating product articles and documentation, participating in customer process improving meetings.

Developing customer relationships that promote retention and loyalty;
Working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction;
Providing technical support to customers to keep customers satisfied with the business’s products;
Creating policies and procedures that optimize the customer experience;
Gathering feedback from customers;
Analyzing customer data to identify the best practices.

Investigating and resolving client cases using an internal database as well as SQL database;
Remotely connecting to clients' PCs to run the necessary application fixes (if required);
Communicating with clients via an online portal and emails;
Performing different internal system tasks per clients' or developers' requests

Managing players' Facebook groups;
Communicating with players via Facebook messages and emails and assisting them with different game issues or queries;
Working with the game's internal database to perform different players' account adjustment tasks;
Monitoring game processes and working closely with the QA team to enhance the efficiency of the development process.

Providing customer service and project management for the 360- degree feedback evaluation projects.