Delivery Manager \ Pod Lead for external clients

Project Description:

• Project 1: Internal search engine for legacy data sources (Development from scratch: O365, file exchange storages, legacy data storages, sites, etc.)
• Project 2: Survey and the benchmarking tool, support, and development of the new features, data migration, legacy codebase update (Development from scratch)
• Project 3 - Corporate site development and support
• Project 4 - Insurance Solution (Development from scratch: AEM-based, integration with 4 external vendors, CRM, DocuSign tool, etc.)
• Project 5 - Climate parameters and Investment Solution tool (extensions, upgrade, and support)
• Project 6 - MS Dynamic forms migration, the program for several legacy sites and solutions (Magento, AEM)

Duties:

• Project management, multi-teams of different vendors
• Project Performance Management (Project Targets, Project KPIs, Flight plan execution, etc. – verification and tracking)
• Staff boarding and augmentation
• Budget management (Annual targets, tracking every month, budgeting model – long-term forecast, or Tranche model), ensuring that operations are cost-effective and stay within budget
• Direct communication with VP\C-Level (Mancom, SteerCo) – results presenting, targets settings (with PO)
• Acting as liaison officer between different teams to build partnerships and develop solutions

Project Delivery Management for external clients:

• Project types: Medicare (USA, Australian), ODOO ERP/CRM adoption/customization (USA), Telecom (voice/chat services, UK), Social networks (Germany), Survey tools (USA), Saudi Arabia (Program 2020), Betting services (Spain, Romania), Educating game (Israel), Machinery tools (USA), traveller helper applications (USA) etc.
• MVP/PoC development
• Pre-sales activities (preliminary requirements gathering and analysis, negotiations with clients, estimations to be made with tech leads, proposals creation)

Some of projects delivered (not under NDA):

• Nursing home, business processes automations (Drupal, JS, Vue JS): https://allcloudcare.com/
• Socialization of human heeds (Python, React JS): https://metaneed.com/
• Survey tool: https://www.theformtool.com/
• Betting service (Laravel, React JS, Angular JS, Kotlin, Swift): https://new.bet2earn.com/

Business Analyst for internal project (Own software product development, Under NDA):

• Project Charter and SRS development
• Definitions of key deliverable
• Description of metrics and KPI to be applied
• SLA model development
• Business processes definition for the own software products

Business Process Manager (as implementation lead for ISO 27001 and CMMi Level 3 for Development)

Results:

• CMMI level 3 for Development, official appraisal (Kondakov consulting): https://qarea.com/blog/cmmi-appraisal-and-its-impact-on-qareas-development, an official certificate: https://sas.cmmiinstitute.com/pars/pars_detail.aspx?a=32381
• QArea passed an official ISO 27001 certification (BUREAU VERITAS Ukraine in May 2019: https://www.bureauveritas.com/services+sheet/iso-27001-certification_1145. Official Certificate: IND.19.6776/U Version: 1 Revision date: 03-Sep-2019

Key responsibilities:

• Roadmap for the implementation of ISO27001 standard in QArea - development and implementation
• Development and implementation of ISMS process
• Development and implementation IT Security policy, IT Outsource policy, Change Management, Patch Management process and all other processes and controls for the successful ISO27001 implementation according to ISO27001 handbook and list of the controls to be implemented
• Development and implementation of processes and methodologies for the secure sensitive data environment - sensitive data classification scheme, use cases, and exception model
• Roadmap for the implementation of ISO21500 standard in QArea - development and implementation
• Roadmap for the implementation of CMM/CMMI Level 5 for Development in QArea (till 2020) - development and implementation of CMMi framework as BPM lead
• Cooperation with HR department for the development and implementation of HR basic processes (HR Newcomer, HR transfer, HR Disposal) and integration of these processes with existing IT environment

Responsibility:

• Define the optimal model of the IT internal outsource model (IT Common Service Center, or IT CSC is the internal outsourcer for the selected plants and companies of the Holding for Finance operations and IT Operations)
• Define the scope of the project in collaboration with senior management and IT departments representatives of Management Company of MetInvest Holding for the 3 mining-and-processing plants in Krivoy Rog, Ukraine + Management Company of MetInvest Holding (staff, structure of IT Operations department)
• Define the optimal model of the budget cooperation of IT operations department with 3 mining and processes plants and Management Company
• Development and implementation of the IT Processes for the new IT operations model: Service Desk\Help Desk model, new Standard operations Procedures for IT staff, the correct distributions of tasks between business applications that are local and unique for the defined Unit of the Holding and centralized IT services
• Development of the IT strategy for 2016-2017 year (2 Metallurgy Plants)

Key Deliverables (business case for 3 mining-and-processing plants for 2015):

• Project timeline for 2015 (in compliance with the input from Top Management)
• The scope of Centralized and Local IT services that can be transferred to IT CSC
• SLA and OLA for IT services to be provided by IT CSC according to the scope defined
• The staff to be transferred to IT CSC (positions, IT structure + staff optimization till March 2016)
• The model of internal IT contract for IT services to be provided by IT CSC to selected plants of Holding (resource units definitions, quantity of resource units in the environment, pricing model, SLA for IT services provided, incidents report, tickets by types report - time and quality)
• The model of the calculation of the costs for services to be provided by IT CSC for 2015 (estimated pricing model according to the quantity of Users active in AD, PC quantity in the environment and tickets quantity by types) with the representative statistics provided
• IT CSC development conception for 2015-2017 (optimization of the software landscape, implementation of Service Desk L0-L4 with correct model of tickets' distribution, centralization of all IT services to be transferred to IT CSC and resource-distributed model of the calculation of the costs for IT service to be provided)

Responsibility:

• Define the scope of the project in collaboration with senior management
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
• Determine the resources (time, money, equipment, etc) required to complete the project
• In consultation with the appropriate manager, recruit, interview and select staff and/or volunteers with appropriate skills for the project activities
• Manage project staff and/or volunteers according to the established policies and practices of the organization
• Execute the project according to the project plan
• Develop forms and records to document project activities
• Write reports on the project for management and for funders
• Communicate with funders as outlined in funding agreements
• Monitor and approve all budgeted project expenditures
• Ensure that the project deliverables are on time, within budget and at the required level of quality
• Evaluate the outcomes of the project as established during the planning phase

Projects, that were successfully managed and executed:

• Proposal for Lviv's IT department - how to make E-Governance, Situation Center and DataCenter in Lviv
• Business case creation for the local Kharkov startup - Primary Technologies company, Kharkov

Responsibility:

• Startup consulting - business case creation (budget, hardware and software, IT team, FTE calculation, location and office choice)
• Laptop and OS optimization, repairing and maintenance, data backup\restore

IT security performance management - tracking of KPI's and execution of SLA on monthly basis

Projects, that were successfully managed and executed:

• Development of Data Leakage Prevention Strategy and implementation of Data Leakage Prevention (DLP) project - Audit phase, in cooperation with Verizon company
• ISO 27001 audit participation and colpletion, processing of ISO audit results into Security Roadmap
• Web-content filtering solution PoC implementation (ZScaler, CISCO WSA)
• Development and updates of regular vulnerability management procedure (for external and internal vulnerabilities) - with external vendors and BAU team
• Protection against hacker threats of external promotional company and brand sites during the FIFA 2014 in cooperation with ICTS company and platforms of sites owners
• Users' IT awareness improvement program - development of new IT awareness e-training and implementation of those trainings for end users in LMS tool. User training - development and deployement of IT Security Flash (issues of storage and handling of passwords, what exactly can be considered sensitive information and how it is stored, etc.)
• Development and updates of Privileged account management procedure
• Transformation of antivirus solutions and its further support
• Transfer of IT services provided to ABI by IBM to CAP Gemini

Responsibility:

• Development of IT security strategy for Europe, using the input and targets from Global Level
• External and internal vulnerability management for LAN, WAN, Production and non-production servers, promo and brand sites of ABI
• Regular patch (CAP Gemini, HP) and vulnerability Management (Proteus, ICTS), analyzing reports of external\internal vulnerability audits. Tools: SCCM + Altiris. Vulnerability management with external vendor, who provides services for internal\external vulnerability scanning of hardware and WLAN of ABI IT environment (ICTS company)
• Development and management of Internal ABI Policies - Global Security Policy, End User Policy, Mobile Data Policy, SAAS policy etc.
• Privileged account management for AD environment of Zone CEE and Zone WEZ
• External connections management - VPN connections to ABI network from external vendor and ABI users
• GPO policies management - new policies creation, modification of policies in compliance with Security policies from BAU team and audit recommendations
• Antivirus solution management. Development of the strategy of existing AV solution with more efficient solution
• New services projecting and implementation in collaboration with Architect team, transformation of existing services
• Audit activities support - common work with internal and external audit teams in check-up of business processes, and ABI information assets (Deloitte, PWC.)
• Coordinator of internal Excellence program
• Routine: contract management, finance\payments management, budget management - inside package IT security in Zone IT budget. IT security management - regular security reports, MANCOM and SteerCo reports

Quantity of users' workstations under support (desktops and laptops) - about 10000.

Quantity of users under support - about 11000

Quantity of servers under support - 860.

IT services performance management - tracking of KPI's and execution of SLA on monthly basis

Technical support of users for all locations in Ukraine and Russia in CEE Zone of ABI (Cental an Eastern Europe, UA+RU):

• 8 large Sales offices, 1 Business Service Center, 1 HQ, 3 plants for Ukraine
• About 260 Sales Offices, 1 HQ, 9 plants for Russia

Projects, that were successfully managed and executed:

• Planned and regular replacement of equipment at all locations of the company - the replacement of users PC and laptops, servers, printers and MFPs
• Expansion of the Central Office in Moscow
• Removal of sales offices, transfer of IT services when moving

Responsibility:

• Technical support of users for all locations in Ukraine and Russia in CEE Zone of ABI: 8 large Sales offices, 1 Business Service Center, 1 HQ, 3 plants for Ukraine, about 260 Sales Offices, 1 HQ, 9 plants for Russia
• Management of all outsourcing companies under ABI umbrella (British Telecom for telecommunication services, IBM for hardware support, Logica and Accenture for software support, local UA and RU vendors for On Site Support, local UA and RU vendors for local telecommunication services)
• Regular control for the Back-ups of users' data at FPCS and their replication to DC (IBM)
• Software license management and inventory
• Local business application support - MeDOC, 1C,Best-Zvit, etc.
• Budget process management for CEE Zone - forecast of equipment replacement, costs estimation, CAPEX\OPEX process management, payment tracking, costs optimization, budget planning
• Technic expertise for hardware and system software replacement strategy, LAN and WLAN changes and transformation, local AV support, print services
• Common work with Architecture team in infrastructure projects implementation or transformation of existing services and transferring these projects in BAU (Business as Usual)
• Development of new Policies, management of already existing policies - Support Policy, End User Policy etc.
• Routine: contract management, finance\payments management, routine budget management - inside package Technology in Zone IT budget, IT performance management - regular IT KPI\SLA reports, MANCOM and SteerCo reports, assets management

Quantity of staff under the control - 6

Quantity of users' workstations under support (desktops and laptops) - 4300.

Quantity of users under support - 5700.

Quantity of servers under support - 210.

Quantity of MFU, printers, plotters under support - 530.

IT services performance management - tracking of KPI's and execution of SLA on monthly basis

Technical support of users for all locations in Ukraine - 8 large Sales offices, 1 Business Service Center, 1 HQ, 3 plants

Projects, that were successfully managed and executed:

• Planned and regular replacement of equipment at all locations of the company - the replacement of users PC and laptops, servers, printers and MFPs
• Design and commissioning of the Business Service Center of ABI in Kharkov
• Expansion of the Central Office in Moscow
• Removal of sales offices, transfer of IT services when moving
• Planning and transferring of IT services of ABI in removal of the Central Office in Ukraine
• Design and commissioning of VOIP solutions at given locations of the company (CISCO IVR)
• Design and commissioning of video conferencing systems at predetermined locations of the company (Cisco Telepresense + Polycom)
• Modernization of LAN and WAN of ABI (using CISCO solutions)
• Commissioning of guest WAN at predetermined locations of ABI (using CISCO AiroNet+Radius)
• Regular inventory of IT equipment of ABI
• Regular inventory of Software Licenses of ABI

Responsibility:

• Technical support of users for all locations in Ukraine - 8 large Sales offices, 1 Business Service Center, 1 HQ, 3 plants
• Management of all outsourcing companies under ABI umbrella (British Telecom for telecommunication services, IBM for hardware support, Logica and Accenture for software support, local vendors for On Site support, local vendors for local telecommunication services)
• Regular control for the Back-ups of users data at FPCS and their replication to DC (IBM)
• Software license management and inventory
• Local business application support - MeDOC, 1C,Best-Zvit, etc.
• Budget process management - forecast of equipment replacement, costs estimation, CAPEX\OPEX process management, payment tracking, costs optimization, budget planning
• Technical expertise for hardware and system software replacement strategy, LAN and WLAN changes and transformation, local AV support, print services
• Common work with Architecture team in infrastructure projects and transferring these projects in BAU (Business as Usual)
• Development of new Policies, management of already existing policies - Support Policy, End User Policy etc.
• Audit activities support - common work with internal and external audit teams in check-up of business processes, and ABI information assets (Deloitte, PWC.)
• Regular assets management
• Routine: contract management, finance\payments management, routine budget management - inside package Technology in Zone IT budget, IT performance management - regular IT KPI\SLA reports, MANCOM and SteerCo reports, assets management

Quantity of users workstations under support (desktops and laptops) - 1600.

Quantity of users under support - 2100.

Quantity of servers under support - 34.

Quantity of MFU, printers, plotters under support - 160.

Projects, that were successfully managed and executed:

• Organizational management of Hardware department - making of job description for Hardware department stuff, making of schedule of maintenance, making of technical passport for servers, making of accounting and reporting system
• Hardware and software inventory system implementation and maintenance - OCS NG+MS Access
• Hardware monitoring system mplementation and maintenance - CACTI
• Design and commissioning of the Central Office of the company in Kharkov, Klaptsova str. 52 \ 54 (SCN + hardware)
• Planned and regular replacement of equipment at all locations of the company - the replacement of users PC\laptops, servers, printers and MFPs

Responsibility:

• Projecting of Firm's offices - equipment selection (user workstations, servers, copiers and printers), user's working places arrangement, equipment weight and power consumption computation (for datacenter), techno-economic computation
• IT support of end users of TMM company
• Performance management of IT services, provided to end users
• Analysis of new infrastructure software - HP Client Automation Software, HP Insight Control Environment.
• Making of financial statements and analytical reports
• Current transaction with contractors and vendors

Stuff - 6 persons (including Head of Hardware department)

Users workstations in technical support - 500

Users, total - 480

File-servers and application servers in responsibility of Hardware department - 7

Servers on maintenance (hardware), total - 70

Printers, plotters and copiers on maintenance, total - 130

Projects, that were successfully managed and executed:

• Design and commissioning of the Central Office of the company in Kiev, str. Ghali Timofeeva, 3 (SCN + hardware)
• Design and commissioning of the industrial base of the company in Kharkov (SCN + hardware)
• Design and commissioning of the hotel "Astoria" (now hotel "Chichikov" on the street. Gogol) - SCN
• Design and commissioning of CCTV systems in a sugar factory of the company "Sintal-D", part of the holding "TMM"
• Design and commissioning of access control systems at the industrial base of TMM + Surveillance System (ILDVR)
• Design and commissioning of the company's transport movement control system (on the basis of GPS-sensor + GSM modems NMEA 0183, year 2003)
• Creation of WEB-site of the company
• Design and commissioning of the Central Office of the company in Kiev, st. Vladimirskaya, 49A (SCN + hardware)
• Design and commissioning of the Data Center of the company (Kyiv, CO at Vladimirskaya str., 49A)

Responsibility:

• Hardware and software technical support of users workstations, hardware and software support of file-servers and applications servers
• File-servers system administration and Domain controller system administration (Windows NT Server, Windows 2000 Server)
• Routine maintenance of Firm's equipment
• New equipment and software testing
• Firm's WEB-site support
• Technical support of Bank-client systems
• Technical support of copiers and printers
• Structured Cabling System projects for offices and houses

Analysis of the work of the Purchasing Department of the company.

Workwith the data base "Expandable"