Reviewing live chat conversations to ensure experts follow company guidelines, maintain professionalism and provide accurate service. identifying areas of improvement for chat experts, offering feedback and coaching to enhance communication, problem - solving, and customer service skills. providing educational information of the new employers uploading the database for the team control of kpi and reports of the team daily basis statistics and reports for the management listening of the audio calls between representatives of the company to the client provided customer, emotional and psychological support via live - chat control of presence, communication, support with dif icult issues at work of my colleagues control of the reporting bags of crm report to management

Learn and perform choreographed dance routines as part of the production shows onboard the cruise ship interact with the audience as part of the performance, creating an immersive experience participate in and assist with safety drills for passengers, ensuring they are familiar with emergency procedures and evacuation protocols

Oversee recruitment processes, including conducting interviews, actively search for passive candidates through networking including, and collaborating with department managers to identify staf ing needs, work with documentation of the recruitment process collaborate with an international team using english as the main language