Працював в 2 компаніях 4 роки 3 місяці
IT
QA Engineer
Servio Soft
IT
9 місяців
07.2025 - до теперішнього часу
Executed API testing using Postman (GET, POST, PUT, DELETE), validated responses and identified backend issues.
Logged, tracked, and managed bugs using GitLab and Trello within Scrum workflow, ensuring clear communication with the development team.
Analyzed application and service logs to identify root causes and collaborated with development, testing, and support teams to resolve issues.
Verified and validated MSSQL Server requests and stored procedures, ensuring correctness and performance.
Created and maintained test documentation: test cases, checklists, and detailed bug reports.Developed user instructions and FAQ documentation for software configuration and feature usage.
Skills: Postman API · Client-Server Model · Client Server Technologies · Gitlab · Hypertext Transfer Protocol (HTTP) · Microsoft SQL Server · JSON
Support Engineer
Servio Soft
IT
3 роки 6 місяців
01.2022 - 06.2025
Provided technical support for hotel and restaurant management software, progressing from L1 to L3 and handling everything from basic incidents to complex client issues.
Performed software installation, configuration, updates, and maintenance for client environments.
Administered Microsoft SQL Server: basic database deployment, query creation, data analysis, and issue troubleshooting using SSMS, SQL Profiler, and SQL Decryptor.
Diagnosed and resolved Windows 7 / 10 / 11 operating system issues on client machines, including system recovery and performance optimization.
Managed ticket processing using OTRS, and worked with SIP telephony systems.
Deployed and maintained IIS websites and related server components in Windows environments.
Installed and configured Windows services and analyzed system logs to identify and resolve service-related issues.
Communicated directly with clients and internal teams to ensure fast and effective problem resolution.
Mykyta
Mykyta
QA Engineer

Івано-Франківськ
Активно шукає роботу
повна зайнятість
Характер роботи: віддалена робота
Остання активність 1 день тому