GovTech SaaS Platform
Developed and scaled a full-stack GovTech SaaS platform for municipalities, streamlining citizen requestmanagement, code enforcement, and inspection workflows
Key Projects & Achievements:
- Delivered a web-based citizen request and case management system, reducing municipal responsetimes by 25%.
- Designed and implemented intuitive front-end features and robust backend services, ensuringseamless CRUD operations and reliable REST API integrations.
- Implemented secure authentication with Auth0, including role-based access control and single signon (SSO), ensuring robust security and compliance.
- Introduced Gemini AI to intelligently detect duplicate issues in the same geographic area, allowingusers to follow existing submissions or create new ones only when necessary — reducingredundancy and improving efficiency.
- Added AI-powered validation for citizen submissions, automatically filtering out hate speech, foullanguage, and inappropriate content to maintain a respectful and compliant platform.
- Integrated GIS mapping and location-based tracking, enabling city staff to visualize requests andoptimize resource allocation.

- Built follow-up and notification mechanisms, increasing citizen engagement with municipal servicesby 30%.

- Enhanced platform performance and scalability, supporting thousands of concurrent requests acrossmultiple municipalities without downtime.

- Partnered with product managers and QA to deliver features under feature flags, maintainingbackward compatibility and zero downtime during production releases.

- Developed advanced reporting dashboards for municipal managers, enabling real-time monitoring ofrequests, inspections, and workflow bottlenecks.

- Implemented role-based access control and audit logging, ensuring compliance with municipal ITsecurity policies and data privacy regulations.

- Automated recurring inspection and code enforcement workflows, reducing manual administrativeeffort by 40%.

- Optimized API performance and database queries, improving response times by 35% and reducingserver load under high concurrency.

Healthcare platform
Developed and maintained a full-stack healthcare SaaS platform, enabling patients to book onlineappointments, explore medical articles, and locate doctors by specialty and location.
Key Projects & Achievements:

- Developed real-time appointment booking system with Google Calendar integration, enablingseamless scheduling and reducing double bookings.

- Built a custom interactive map for locating doctors, hospitals, and clinics, with advanced filtering,improving provider discoverability and user satisfaction.

- Integrated Stripe payment processing for online appointments, providing secure, reliable payments.

- Leveraged AWS serverless services (Lambda, S3, API Gateway) to improve scalability, reliability, andsystem performance.

- Implemented secure authentication (Google Auth + email/password) and compliance measures toprotect user data.

- Wrote unit and integration tests with Jest, increasing application stability and reducing productionbugs.

- Collaborated closely with designers and stakeholders to translate business requirements intofunctional features, improving user experience and platform adoption.

Internal Analytics Dashboard / Admin Panel

Developed and maintained a full-stack internal analytics dashboard to monitor key business metrics andoperational workflows.

Key Projects & Achievements:

- Developed customizable dashboards and interactive charts, enabling managers to track KPIs, operational metrics, and workflow bottlenecks in real-time.

- Implemented role-based access control (RBAC) and secure authentication, ensuring only authorizedusers could access sensitive business data.

- Integrated real-time data updates from multiple backend sources, allowing stakeholders to respondquickly to operational changes.

- Built advanced filtering, search, and export functionalities, increasing team efficiency and reducingmanual reporting efforts by 35%.

- Optimized database queries and front-end performance, improving dashboard load times by 40% forhigh-volume data.

- Collaborated with product managers and stakeholders to translate business requirements intoscalable technical solutions, improving data visibility and decision-making processes.