Detail, oriented Committed to optimizing sales processes and upholding high standards of quality. Demonstrated ability in identifying process inefficiencies, implementing best practices, and enhancing sales team performance. Skilled in data analysis, process improvement, and utilizing feedback to drive business outcomes. Effective at training and mentoring sales teams to achieve excellence in customer interactions and compliance with sales protocols. Provided efficient, courteous customer service to 100+ clients weekly and assisted in all aspects of product offerings and services suggested suitable products to clients based on requirements implemented problem solving skills to determine solutions for clients in escalated situations, maintaining a 99.5 customer satisfaction rating devised comprehensive needs assessment mechanism to help recognize the demand for plans and services Effective time management and organizational skills to handle multiple client interactions and meet sales targets consistently Sales strategy implementation communication skills performance evaluation data analysis and reporting customer relationship management management skills team management daily monitoring of chats, tickets, and calls to assess customer service creating scorecards for agent performance evaluation developing soft skills courses and conducting common mistakes meetings to improve performance conducting performance reviews managing a team of at least 10 people passeport langues