Hard Skills:
Technical Troubleshooting – expertise in diagnosing and resolving hardware, software, and network issues

Software Proficiency – familiarity with common office software (Microsoft Office, Google Workspace), operating systems (Windows, macOS, Linux), and industry-specific software (for both IT and education)

Translation & Localization – ability to translate and localize technical content accurately between languages, ensuring clarity for non-technical audiences

Bilingual/Multilingual Communication – fluency in English, Ukrainian and Russian for IT translation and teaching

Classroom Management Tools – experience using educational technology platforms like Google Classroom, Zoom, or similar tools for virtual learning

IT Documentation – strong skills in creating user-friendly guides, manuals, and FAQs for technical and non-technical users

Networking & System Administration – basic understanding of network protocols, system security, and user support for tech troubleshooting

E-Learning & Digital Tools – proficiency in using e-learning platforms, gamification tools, and virtual classrooms for teaching

Basic Coding Knowledge – familiarity with HTML/CSS

Soft Skills:

Communication – strong verbal and written communication skills

Patience – the ability to stay calm and patient when resolving issues

Problem-Solving – analytical skills to diagnose tech issues quickly and creatively, as well as to adapt methods based on different needs

Adaptability – flexibility to switch between different roles and adapt to varying client or student needs

Empathy – understanding and addressing the needs of frustrated users ot clients

Teamwork – collaborating effectively with IT teams, colleagues, and parents, while also being able to work independently when needed

Time Management – prioritizing tasks efficiently to handle multiple tech issues, translation projects, or lesson planning

Cultural Awareness – sensitivity to cultural nuances in communication and education, especially when working with international clients or students

Attention to Detail – precision in diagnosing tech problems, translating technical documents, or ensuring that teaching materials are accurate and engaging

Conflict Resolution – the ability to handle misunderstandings.