Працювала в 6 компаніях   9 років 2 місяці

HR, IT, Туризм / Подорожі / Пасажирські перевезення

Recruiter

self employed

HR

1 рік 8 місяців

03.2023 - до теперішнього часу

Leveraged LinkedIn and Recruiter Lite to source and recruit talent worldwide across various industries, successfully supporting multiple clients in achieving their hiring goals. Conducted interviews, provided targeted feedback.

Training Facilitator, Lisbon

self employed

HR

1 рік 1 місяць

02.2023 - 03.2024

Organized and delivered targeted events and public speeches that successfully engaged and empowered the Portuguese expat community of entrepreneurs, digital nomads, and professionals, driving community growth and collaboration.

Employee Experience Manager

Bizzabo

IT

1 рік 6 місяців

07.2021 - 01.2023

Enhanced employee satisfaction and office efficiency by collaborating on HR initiatives with a focus on mental health and L&D programs, organized impactful online and offline events, delivered onboarding experience, managed company travel logistics, provided critical mental and physical support to the team during wartime.

Training Facilitator

self employed

HR

2 роки 1 місяць

07.2019 - 08.2021

Organized and facilitated customized training sessions, created gamified coaching materials, managed social media for better engagement, and refined programs based on participant feedback.

Technical Customer Service Representative

Nimses

IT

1 рік 8 місяців

10.2017 - 06.2019

Delivered multilingual client support, maintained knowledge center accuracy, conducted thorough product testing with detailed reporting, and ensured high-quality content moderation.

Senior Customer Service Representative (ex call center agent)

Wizzair

Туризм / Подорожі / Пасажирські перевезення

2 роки 1 місяць

10.2015 - 11.2017

Advanced from call-center agent to senior client support, established and led a German-speaking support department, ensured superior quality through regular checks and reports, and resolved complex multilingual cases with expertise.

Ключова інформація

Administration

Communication and interviewing

Cross-cultural collaboration

Presentation and facilitation

Training program development and delivery

Coaching and mentorship

Chat GPT, Google workspace, Zendesk, Slack, Airtable, Notion, Trello, LinkedIn, Recruiter Lite, Bamboo HR, Canva, Figma, PowerPoint, Zoom, Bizzabo Event Experience OS, CRMs and traveling booking systems

Навчалась в 1 закладі

Національний авіаційний університет

Міжнародні відносини

Київ, 2016

Володіє мовами

Англійська

вільно

Може проходити співбесіду на цій мові

Може проходити співбесіду на цій мові

Німецька

середній

Російська

рідна

Може проходити співбесіду на цій мові

Може проходити співбесіду на цій мові

Українська

рідна

Може проходити співбесіду на цій мові

Може проходити співбесіду на цій мові

Додаткова інформація

Summary

PEOPLE TEAM 3+ YoE

PEOPLE TRAINING and FACILITATION 6+ YoE

CLIENT CARE 5+ YoE

ADMINISTRATION 3+ YoE

Over 9 years in people-focused roles, specializing in internal and external customer experience, relationship building, communication, and mentorship, with strong problem-solving instincts and refined interpersonal skills.

Powered by:

- Effortless communication, confidence and sensitivity to the needs of internal and external customers;

- Healthy customer obsession with focus on delivering exceptional experience;

- Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate;

- Comfort and confidence facilitating training sessions online and offline.

Fluent in English, Ukrainian, Russian. Had curiosity learning German, Spanish, French, Portuguese, Greek, Chinese, and willing to catch up if needed.

Mentor in soft skills and a fast learner in technical skills.

Michaela

People Partner (remote or relocation, now based in Portugal)

Київ

31 рік

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