Працювала в 6 компаніях 9 років 2 місяці
HR, IT, Туризм / Подорожі / Пасажирські перевезення
Recruiter
self employed
HR
1 рік 8 місяців
03.2023 - до теперішнього часу
Leveraged LinkedIn and Recruiter Lite to source and recruit talent worldwide across various industries, successfully supporting multiple clients in achieving their hiring goals. Conducted interviews, provided targeted feedback.
Training Facilitator, Lisbon
self employed
HR
1 рік 1 місяць
02.2023 - 03.2024
Organized and delivered targeted events and public speeches that successfully engaged and empowered the Portuguese expat community of entrepreneurs, digital nomads, and professionals, driving community growth and collaboration.
Employee Experience Manager
Bizzabo
IT
1 рік 6 місяців
07.2021 - 01.2023
Enhanced employee satisfaction and office efficiency by collaborating on HR initiatives with a focus on mental health and L&D programs, organized impactful online and offline events, delivered onboarding experience, managed company travel logistics, provided critical mental and physical support to the team during wartime.
Training Facilitator
self employed
HR
2 роки 1 місяць
07.2019 - 08.2021
Organized and facilitated customized training sessions, created gamified coaching materials, managed social media for better engagement, and refined programs based on participant feedback.
Technical Customer Service Representative
Nimses
IT
1 рік 8 місяців
10.2017 - 06.2019
Delivered multilingual client support, maintained knowledge center accuracy, conducted thorough product testing with detailed reporting, and ensured high-quality content moderation.
Senior Customer Service Representative (ex call center agent)
Wizzair
Туризм / Подорожі / Пасажирські перевезення
2 роки 1 місяць
10.2015 - 11.2017
Advanced from call-center agent to senior client support, established and led a German-speaking support department, ensured superior quality through regular checks and reports, and resolved complex multilingual cases with expertise.
Ключова інформація
Administration
Communication and interviewing
Cross-cultural collaboration
Presentation and facilitation
Training program development and delivery
Coaching and mentorship
Chat GPT, Google workspace, Zendesk, Slack, Airtable, Notion, Trello, LinkedIn, Recruiter Lite, Bamboo HR, Canva, Figma, PowerPoint, Zoom, Bizzabo Event Experience OS, CRMs and traveling booking systems
Навчалась в 1 закладі
Національний авіаційний університет
Міжнародні відносини
Київ, 2016
Володіє мовами
Англійська
вільно
Може проходити співбесіду на цій мові
Може проходити співбесіду на цій мові
Німецька
середній
Російська
рідна
Може проходити співбесіду на цій мові
Може проходити співбесіду на цій мові
Українська
рідна
Може проходити співбесіду на цій мові
Може проходити співбесіду на цій мові
Додаткова інформація
Summary
PEOPLE TEAM 3+ YoE
PEOPLE TRAINING and FACILITATION 6+ YoE
CLIENT CARE 5+ YoE
ADMINISTRATION 3+ YoE
Over 9 years in people-focused roles, specializing in internal and external customer experience, relationship building, communication, and mentorship, with strong problem-solving instincts and refined interpersonal skills.
Powered by:
- Effortless communication, confidence and sensitivity to the needs of internal and external customers;
- Healthy customer obsession with focus on delivering exceptional experience;
- Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate;
- Comfort and confidence facilitating training sessions online and offline.
Fluent in English, Ukrainian, Russian. Had curiosity learning German, Spanish, French, Portuguese, Greek, Chinese, and willing to catch up if needed.
Mentor in soft skills and a fast learner in technical skills.
Michaela
Michaela
People Partner (remote or relocation)
Київ
Працює, але відкритий для пропозицій
повна зайнятість, неповна зайнятість, проектна робота
Характер роботи: віддалена робота, гібридна
Оновлено 1 тиждень тому