- Communicating and assisting field team members in organizing training in the field and in cities
- Organizing the order and delivery of training products used in training workshops, conducting reconciliation of training products used and returned each month
- Controlling the provision of the entire package of closing documents after each event
- Participating in the tender process for selecting new service providers.• Interacting with representatives of counterparties
- Monitoring compliance with the company's requirements, initiating and supervising the process of signing new contracts and applications for educational and other services
- Preparation of the documentation required by compliance (1A, 1B, 4H) and initiating approval process
- Checking all promotional materials, including training slides, for compliance with the Company's requirements
- Coordinate materials with regulatory departments
- Managing Veeva approval process for invitations and agenda
- Working with agency(ies) on preparation and localization of all materials based on the instructions from Lead (training tools, brochures...)
- Final checking, uploading on the dedicated share point folder and closing of the documentation after each hands-on training

- Processing customer orders for delivery of samples from Ukraine to Europe.
- Cargo delivery control, communication with international partners (airlines, delivery services).

- Project coordinating activities aligned with the global project/clinical trial management strategy for such activities, tracking project progress, updating relevant stakeholders, communication and project documentation including import and export license applications, document checklist, checklist during startup.
- Compilation of internal research documentation (work instructions, budgets, additional agreements, etc.).
- Control of information recorded and kept up-to-date and processed in accordance with local regulatory requirements. (Updated SharePoint and other related resources).
- Providing reports necessary for the needs of the commercial division and the company.
- Communication with clients for project solutions
- Performing duties of project manager and import-export coordinator in their absence.

- Communication with the marketing department regarding updating the site and providing up-to-date information on the regulations and specifics of depot operations in each country.

- Execution of contracts, invoices, approval in local systems (MFiles, HIP), payment control.
- Communication with contractors, suppliers, contractors, partners, and clients of the department.Interaction with the marketing department and other structural departments of the company.
- Distribution, dispatch of promotional materials, control of sending promotional materials from the warehouse to the regions (Ukraine), control of promo dues in the warehouse, inventory, additional order of promo materials.
- Preparation and submission of documents for the tender committee (when applying for a tender).
- Preparation of documents for payment of fees to speakers, resolution of controversial issues.
- Work with the FCPA system (approval of contracts, payment of bills, organization and closing of events, involvement of third parties).
- Organization of regional meetings.
- Organization of trainings, workshops, and marketing activities within the department.
- Work with SAP, manual, creation of PR, submission to RO for each activity.
- Registration of business trips in Ukraine and abroad, preparation of all documents and coordination of expenses.
- Accounting documentation, submission of accruals.
- Communication with the external service of the department (regional managers, KAM) of Ukraine on administrative and organizational issues.

- L1-technical support (chat Intercom, e-mail, calls) clients service on Russian, Ukrainian, English. (HR Software).
- Receiving customer feedback on the product.Work with the ticketing system (Jira) – creation/escalation of tickets, control of execution.

- Provision of services (training center, courses).
- Training, motivation, setting tasks and goals for employees-administrators, control over the implementation of the tasks.
- Conclusion of contracts with new clients of the company, support of current clients during the year on administrative issues, issues of payments, training, course schedule in AMOCRM and personally, connection of clients and trainers to the course in GetCourse.
- Scheduling of coaches.
- Administrative support of trainers, providing with the necessary materials during trainings and master classes, preparation of the audience according to the checklist.
- Conducting daily updates on the status of tasks, development, and presentation of proposals for improving company's service (customer orientation).
- Monitoring work of the company's managers (sales department), control of the launch of the company's groups, development of auction offers for related trainings, execution of contracts with new customers, payment control.
- Submission of reports for the current period.

- Ensuring the life of the office, work with contractors.
- Reception, administrative and information support of visitors.
- Preparation of materials/classrooms for trainings according to the checklist.
- Administrative support of trainers during trainings, master classes.
- Working in the AMOCRM system, processing incoming applications, and making outgoing calls by inviting clients to the Master class and receiving feedback, sending auction offers to clients.
- Reception and distribution of incoming calls between managers, work with correspondence.
- Record-keeping.