I am an accomplished Team Lead Manager with 6 years of experience in team technical support management. I have successfully enhanced the qualifications of a team of 8-12 people, specializing in tools such as Nagios, Ninja, Veeam, and Commvault. I have created a favorable working environment and effectively resolved issues on virtual machines. Improved team efficiency and reduced issue resolution time by implementing new monitoring algorithms. Played a key role in client retention and business growth by minimizing client issues and improving service quality.