- business correspondence, incoming/outgoing calls with representatives of factories, carriers, and customers in the USA/Canada;
- processing letters from suppliers and providing answers to customer's questions;
- support in problems with the products, payments, returns/exchanges, warranty services;? processing disputes/cases on transactions;
- solving issues on lost, damaged?in?transit parcels
Experience:

- on eBay and Amazon marketplaces;
- with carriers UPS and FedEx;
- with electronic payment systems PayPal, Authorize.Net, Stripe, and Amazon Pay;
- with IP telephony (Zoiper, 3cx).
- LiveChat, Roundcube (for emails), Zoho.
Experience in processing orders for large companies and corporations: NASA,Coca?Cola, Boeing, and others

- incoming/outgoing calls from customers in the USA/Canada;
- business correspondence with representatives of factories, carriers, and customers;
- processing letters from suppliers and providing answers to customer's questions;
- reporting on orders in internal databases;
- processing invoices, waybills, and accompanying documents for placed orders;
- control over shipment and delivery of goods;
- support in payment/placement/cancellation of an order:
- Sales Tax rate and exemption certificates check, work with USA Department of Revenue.