Achievements:

• Saved and put in shape the department after 02/24/22 (invasion)
• Converted the department to work remotely without losses to performance
• Reduced managers’ work expenses by 2 times due to processes’ optimization and professional
• Heavily reduced staff turnover from 20+ to 5 yearly
• Increased the average performance of the individual salesperson from 20 closings to ~40
• Managed a team of 30+ people
• Developed a training methodology and trained about 200 competent employees
• During 1st year became the TOP-3 most effective employee, in 1,5 years became a teamlead
• In 5 years became a Head of Sales

Responsibilities:

• Analyzing current sales statistics, user journey and customer funnel to seek improvements in sales
• Developing and implementing sales approaches and goals for the key market segments
• Participation in inbound and outbound lead generation
• Developing KPI, incentive system and other standards
• Monitoring compliance with assigned tasks and KPI, providing reports and feedback to the CEO
• Conducting regular team meetings regarding the maintenance, improvement of the work processes, achieving and exceeding goals
• Conducting negotiations with the prominent and potential partners
• Development of a wide-spectrum teaching methodology for employees and customers, providing ongoing mentoring in English and Slavic languages
• Staff recruitment with further training of new hires
• Extensive collaboration with the Marketing and Support departments on relevant issues
• Various frameworks usage, including Agile (Scrum), Kanban
• Documenting errors and setting tasks in the Jira system
• Using specialized software to formulate and implement investments strategies for a fund managing
• Managing conflicts and overseeing issue resolution, crisis management and risk mitigation