• Development and implementation of product metrics, plans and procedures
• Managing internal processes, building management analytics in department. Control and optimizing education product metrics (Activation, LTV, churn rate, retention rate, customer satisfaction index, etc)
• Managing operational process and implementing programs to improve product and team efficiency
• Taking charge of budget planning, implementation, and control
• Team management (30 people) - Creating a team, defining key responsibilities and roles, areas of responsibility, defining motivation systems and development plans for the team, regular evaluations and 1-to-1s
• Creating business processes for the team, defining rules and policies for work and writing documentation, etc.

I was in charge of three areas:

• Implementation of the operational strategy
• I was responsible for the internal processes of the organisation. This usually includes back-office activities (project work, HR, hiring, project delivery).
• Quality management. Implementation of standards, organization of management and team qualification.
• Creating a system of performance indicators (KPIs and OKRs). Also:
• Structuring of departments - distribution of roles, areas of responsibility, tasks,KPIs, etc.
• Determination and establishment of the company's financial model.
• Setting up and automating the product process - pm+it developers.
• Setting up the hiring process and HR.
• Setting up a team-wide environments - documentation, toolkits, reports, etc.
• In 2 months, I succeeded in increasing the company's revenue by 30%.

1. Overseeing scope, cost, timelines, risk, quality issues and communications.
   - Outlining key deliverables and milestones
2. Managing resources for projects
3. Working with key stakeholders to create an integrated project plan
4. Using project management tools to track project performance and schedule adherence
5. Coordinating project team members and developing schedules and individual responsibilities
6. Facilitating issue resolution
7. Reaching the key milestones
8. Interpretating of business requirements to the technical team and reverse
9. Documenting the tasks: timeline, user stories and developer's tasks
10. Taking part in pre-sales call with potential clients - gathering requirements, analysing and proposing a solution

• Coordination of full-cycle SMM projects (content, marketing, targeting), worked with such companies as Sushiya, Kimberli jewellery house, BVLGARI
• Development and implementation of SMM strategies
• Coordination of a team of 15 people + freelance
• Conducting analytics and reporting during and after projects
• Prioritisation and decomposition of tasks; tracking of tasks, deadlines, project progress
• Preparation of media plans/proposals/presentations
• Maintaining financial receivables/reporting for the company
• Development of onboarding documents for new team members, support and monitoring of the team's overall performance

• Market research and development of competitive analysis
• Defining the vision and mission of the product
• Decomposition, tracking, setting tasks for the team
• Team management and search for contractors
• Development of roadmap, cjm, marketing hypotheses and tests
• We raised private investment of $10,000. In 3 months, we already had 170 paying customers with an LTV of 7 months.

• Three areas of IT education for children and teenagers were launched (FrontEnd, GameDev, Design). Additionally: market and target audience analysis, programme development, and teacher recruitment.
• Delivered more than 20 presentations with a final conversion rate of 75%.
• Organised an IT event for children and their parents for 250 people.
• Setting tasks and coordination of employees (10 people) + setting terms of reference for contractors (web developers, designers)