I initiated and implemented solutions to improve project management processes in the department. These initiatives included streamlining work processes, increasing project profitability, and improving the quality of translation services. I led multicultural teams (both in-house & freelancers). Daily managed projects were <10-12.

- Oversaw various complex projects, including urgent projects, tight deadlines, and large-scale initiatives.

- Project schedule and budget management.

- Adapted team workloads to suit changing environments.

- A knowledge base and instructions creation for new team members onboarding.

- Upselling & Cross-selling: increasing project margins by offering value-added services.

- Handled client feedback and complaints, developing appropriate solutions to meet customer expectations.

At an animation production company specializing in 2D, 3D, and cel videos, I led a team of up to 8-10 members choosing an individual approach for creative professionals. The average number of projects processed is about 13–18 per day.

- Project scheduling ensuring the customer needs & requirements are met.

- Monitored team’s capacity; built effective project teams and cultivated a supportive work atmosphere.

- Time tracking and performance analysis.

- Mitigated risks and ensured on-time project delivery.

- Facilitated the onboarding of new team members.

At a SaaS platform designed for audio&video production management projects, I contributed to implementing features and resolving software issues that improved platform usability. Furthermore, I led initiatives in product branding & positioning, and the creation of visual and textual content for websites & social media platforms. Through close collaboration with creatives, developers, and SEO specialists, my efforts resulted in a 200% increase in views and visits to the Krock.io website.

- Evaluated platform ease of use, and identified bugs that needed to be resolved.

- Analyzed competitors' products & proposed new features recommended to improve the Krock.io platform.

- Led the project launch on Product Hunt.

- WordPress administration.

- Conducted product demos to show platform capabilities to prospects.

Over 2 years of work at a translation agency, I led teams of up to 8 members & completed over 1500 projects, engaging in-house teams and freelancers. I managed <10-13 projects a day.

- Project schedule and budget management.

- Team building for the projects according to their specialisation&cost.

- Organized team workflow by creating a positive work environment.

- Analysed customers’ feedback and implemented strategies to enhance service quality.

- Improved project management procedures for the Department.

The "Expert & Training Centre, Oxford" organized 2-3-day intensive expert sessions, short-term seminars, and workshops by the best British and International University professors and sector experts.

They were specially developed for C-level executives from SMEs worldwide to upgrade their knowledge of the latest trends in Marketing, Investment Management, Business Etiquette, HR, Leadership, and other business fields.

- I mainly dealt with coordinating and organizing these events held in our office in Oxford.

- Prioritized tasks, allocated roles, and tracked progress to achieve project goals.

- Conducted market analysis and determined customer needs that helped to develop our educational programs.

- Searched and negotiated with speakers for the events.

- Developed branding and marketing materials to promote products in social media and selling via partnership marketing.

- E-mail marketing: content and visual setup, statistics analysis, etc.

After 2 years as Manager of Projects & Programs, I became the Head of the Projects and Programs Department.