Providing the 2-nd level support for EIKON and Workspace usersSpecialization on FI asset class as primary and FXMM as secondary

Communicating with stakeholders in terms of solving queriesServed as a subject matter expert on business systems and processes, providing training and support to end-users to ensure successful implementation and adoption.

Led the analysis of customer behavior data, resulting in increase in customer retention rates through targeted marketing campaigns

Facilitated workshops and interviews with stakeholders to elicit and prioritize business requirements, ensuring alignment with organizational goals.