- conducted customer development interviews to understand market needs and create a USP

- created strategies for business promotion, such as Instagram and LinkedIn promotion campaigns

- conducted interviews inside the team

- created a mission and vision statement, a set of company values, and a philosophy statement

- created visual presentations for the agency and their clients

- delivered 3 public talks on the “mission-oriented approach in creating a business”

- created, organized and moderated online and offline team events twice a week (managed company event calendars, wrote company invitations, managed absenteeism, collected feedback, managed subcontractors and aligned UA office events with offices in USA and Israel)

- created comfort space for employees in the office (managed supplies, found best options on the market, processed payments and invoices for financial department, tracked office stock, gave responses to unique employee requests and negotiated budget with management)

- administered company travellings (accommodation arrangements, flights and logistics, team building event reservations)

- cooperated with HR and L&D departments on Employee empowerment and satisfaction initiatives (generated ideas, collected 1:1 feedbacks, suggested education and benefits solutions)

- audited current company mental health program and mental health providers in Ukraine and abroad to improve UA Team experience

- organized English classes for UA Team, conducting full cycle management: multiple research and audition of language schools to meet company needs, communication with employee to meet their requests and L&D department to have a stronger integration into employee career path

- arranged mental and physical support for employees when the war started and throughout the first year of war (contingency plan implementation, people logistics, accommodation scouting, mental health support).

- organized and moderated online and offline events for groups of up to 15 people in the psychology field: masterminds, transformational games, speaking clubs, and mental support groups.

- scouted and negotiated venues

- collected feedback

- managed social media on Instagram, Facebook

- conducted written client support in EN, UA, and RU languages

- wrote articles to a knowledge center, followed by constant review after new app releases

- tested product and new App releases to deliver to departments

- conducted content moderation with the neural network

- started as a call center agent for incoming passenger calls and in 6 months was promoted to a written client support

- investigated and resolved the most complex cases with passengers in EN, RU, UA, and DE languages

- launched and led a German-speaking department of client support in Ukraine

- conducted quality check of department emails and reported weekly to Wizzair HQ