Працював в 3 компаніях   8 років 6 місяців

IT, Освіта, FMCG

Helpdesk Team Lead

AMO

IT

11 місяців

12.2023 - до теперішнього часу

- Organization and improving of IT Asset management solutions- Full technical organization for new office (SCS, Meeting room booking solutions, Tablets for meeting rooms, Video surveillance, Conference room, Meeting rooms)- Asset management solutions (integration, settings, adding all assets of business after inventorization, stickers print)- Integration of budgets for corporate equipment - Automatization of helpdesk tasks to Jira SM- Policies creation (Standard configuration for employees, helpdesk policies)- MDM service integration

Lead Of IT Infrastructure Solutions

Laba Group

Освіта

5 місяців

06.2023 - 11.2023

Creation of all IT department processes in the group of companies (400+ employees) from scratch
Organization and improving of IT Asset management solutions

Organization procurements of IT equipment

Reorganization of corporate services, integration of corporate mobile communications

Consultations for creation of L1 - L3 IT Support Management

Leading System Administrator

IDS Ukraine

FMCG

7 років

06.2016 - 06.2023

Migration of .com (200 users) and .com.ua (1000+) office 365 domains into one domain.

Optimization and analytics of financial costs for mobile communications: cost reduction by 2 times.

Full technical organization of offices relocation for 300 emp. All equipment improvement according to employees`needs.

Print building on UniFlow services for a group of companies on a single print server.

System implementation for receiving and managing requests: ManageEngine ServiceDesk plus.

Vchasno system implementation

BPM system development & strategy realization (negotiation of contracts, work with contractors, CAPEX projects)

Ключова інформація

Server administration based on Windows server (RAS/1C/TS/SQL/PRINT/MEDOC).
Operation systems administration MAC OS, Windows 7-11.
Troubleshooting (Wi-Fi, OS, drivers, printers, etc.). Setting of office networks (ubiquiti/unifi).
User support of 1000+ people (service desk/phone/mail)
Personnel management of technical support L1-L2.
Organization and support of new employees` workplaces.

Володіє мовами

Англійська

середній

Antischool online certificate

Максим

Head of IT Infrastracture/Support, System Administrator, Helpdesk Teamlead

Київ

70 000 грн.

30 років

повна зайнятість

Оновлено 3 тижні тому