- Engage with and coordinate across multiple stakeholder groups to support the development of high quality proposals

- Coordinate and review donor reports including adequate planning to ensure deadlines are met

- Communicate and coordinate with CO Awards team to understand and record any changes related to donor compliance requirements and reporting dates

- Facilitate award kick off meetings, including a focus on donor requirements and ensure these occur at the start of each award

- Ensure Regular awards review meetings are done at AO level, action points are captured, shared and followed up.

- Work with Operations team and budget holders to develop budgets

- Financial analysis skills to perform award monitoring processes, highlight financial issues to Overseers and Budget Holders and perform further analysis to resolve issues identified

• reception and sorting of humanitarian aid
• packing of parcels to the front
• creation of logistics routes for aid delivery

- Standards implemantation

- Operational work coordination

- budget consulting

Opened a totally renovated hotel. Created a strong team for 5 stars hotel and organized all operational processes. Planned work of all departments: sales, finance, front office, housekeeping:

- Oversee the operations functions of the hotel.

- Hold regular briefings and meetings with all head of departments.

- Handling complaints, and oversee the service recovery procedures

- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan

- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded

- Ensure all decisions are made in the best interest of the hotels and management

- Closely monitor the hotels business reports on a daily basis and take decisions accordingly

- Act as a final decision maker in hiring a key staffs

- Coordination with HOD's for the execution of all activities and functions

The Cluster includes 4 objects: President Hotel (Kyiv), Hotel Bristol, Hotel Londonskaya, Wellness and SPA Formula (Odessa). Responsible for:

- Developing service standards and procedures managing typical facilities operations

- PMS (Property Management System) configurationu Developing relationships between staff and clients/partners

- Analyzing the needs of the market and controlling the sales policy

- Implementing innovating technologies for sales and front office departments (ReviewPro, Z-Factor, TNG) to increase clients satisfaction.

- Analyzing operational process to optimize human resources and built successful team

- Developing and implementing the loyalty program

- Developing the new strategy for the Cluster for 3 years.

- Managing the educational process of the staff

- Representing the Cluster on international exhibitions and workshops.

Started as DOS and was promoted to Operational Director.

• Implemented standards of first Ukrainian Hotel Operator Premier Hotels and Resorts.
• Coordinating departments: S&M, Front Office, Housekeeping, Fitness and Spa.
• Involved in revenue and budgeting. Corporate trainings

- Contracting

- Negotiations

- Visiting International exhibitions

Direct supervisor of marketing, guest services departments and hotel management.

Main duties:

- creating the hotel management system

- implementing unique corporate standards for all members of Business Hotels Alliance (in Kiev "Slavutich" and "Lybid" hotels, in Odessa "Yunost" hotel, in Chernivtsi "Cheremosh" hotel).

- Manage overall activities of the Hotel and creation of strong team.

Main Duties:

- negotiations with potential clients and sign agreements.

- Introducing the Company abroad and taking part in international exhibitions.

- Creating and selling tourist product.

- Analyze demands of the tourism and hotel market