• Booking new loads on DAT Power loadboard
• Assigning the most fitting truck for this load
• Making a contract for delivery
• Getting a new clients base

- Checking the patients information

- Assisting patients in their questions

- Helping patients with finding a lab location

- Checking insurances for eligibility

-Controlling truck delivery in time

-Assisting drivers with their questions

-Informing clients about any changes in delivery, or asking them required information

-Informing clients about driver current location and state

-Controlling traffic situations

-Solving upcoming troubles with deliveries.

Achievements which I received:

- Learned new terms for logistics sphere

- Improved my English speech level

- Learned how to manage transport in Tom-Tom navigation system

- Learned working hours for Europe, and ferry/trains specifics

- Learned differencies between fridge and curtain trailers

- Learned how to don't escalate difficult situations with clients and how to set up client for better collaborating

Duties, which I had:

- Monitoring Outlook messages from clients and european dispatchers

- Translating and explaining driving program to drivers

- Controling drivers to be sure they follow the received program

- Counting hours to find out when driver have to start break and when he have to finish it

- Warning clients, if driver does not manage to arrive in time to loading/unloading/ferry/train and searching together for a solution

- Preparing dispolist for next time shift, informing them about what happened on my shift

- Rebooking or booking ferry/train if necessary

- Controlling drivers weight after loading

- Informing service department about any truck problems

- Collaborating with european dispatchers to get drivers program and to get explanation of the moments I don't understand