* identifying gaps in the CFM system, improving over to current requests and updating the SOP accordingly

* answering calls, emails and online requests, processing and categorizing through the CFM database

* analysis and response to feedback trends and suggestions for improvements in coordination with the line manager

* visiting area offices to develop an understanding of how the programs work (including field visits)

* effective communication with regional program teams (more than 30 CFM focal points in Basic Needs, EcRec, Protection, Shelter etc.) to implement changes, improve the CFM and support with appropriate processing of feedback

* preparation and regular release of the CFM digest with data, figures and trends for the month

* conducting information sessions on awareness of the feedback mechanism separately for newcomers, for focal points, for partners

* timely and accurate processing and entering data (KOBO, Services Advisor Platform, allocation reporting)

* collecting survey responses

* assistance in raising and tracking of relevant purchase requests

* proactive position in optimising team daily processes

* 2 shops on ETSY with 5-star rating and positive reviews only

* creating my own product lines

* subject photographing of products for sale

* timely and kindly communication with customers

* order processing, organisation of gift packaging and delivery

* analysis of demand for handmade products, search and experimentation with new niches

ProcreditBank

Office Manager (within 2 years) with relevant acquisition of skills in administrative processes

Banking Customer Service Officer

* advising clients on banking products

* opening and maintenance of card/current/deposit accounts in accordance with current legislation

* experience of working with a set of banking programs

ING Bank Ukraine

Banking Operations and Customer Service

* opening and maintenance of card/current/deposit accounts in accordance with current legislation

* professional consulting on banking products and processes

* processing of payment orders, currency applications, cash register documents in banking programs of ING Bank

* provision of further support according to customer requests

Renaissance Capital

Back Office Specialist for Securities purchase and sale

* identification of counterparties/clients in accordance with the requirements of financial monitoring and company procedures

* preparation and signing of contracts for the purchase and sale of securities after the conclusion of agreements by the trader

* further processing of the timely agreement execution (orders to the custodian, payment forms)

* preparation and submission of regular and irregular merchant reports