So, that was my first time start a job with company directly working with Amazon. I spent a lot of time investigating the marketplace and going throught big massives of data to better understand the enviroment I'll be working with.

At this worklace I am responsible for:

• analyzing products and finding best solutions for customer;

• working with client's feedback and solving upcoming issues;

• collecting data and analyzing metrics in order to build up a better product;

• cooperating with other departments in order to learn, teach, find solution and share knowledge;

• analyze competitors sales, startegy, products & marketing in order to better build up a campain;

At SD I was responsible for :

• collecting data (both and quantitative), analyzing it, making theories and then testing them;

• lead team with 3 developers and 1 designer, fully managing their tasks and workload;

• managing and handling suggestion desk;

• participate and lead both clients and departments interviews, making snapshots after with short info;

• work in Heap, Google Analytics, Google Tag manager, WordPress, Slack, Microsoft services and so on;

• develop a product based on current target audience needs ( business owners and marketers) and market situation, finding the optimal solution and implementing it;

I would like to say, that I really enjoyed my first experience as a Product manager, and now I'm very passionate about my future development in this direction. I truly believe that I can bring great changes and find optimal solutions.

My main responsibilities were

• communication with customers in English via live-chats and emails;

• working in CRM, lead generating, helping people ordering and paying online;

• provide refunds, problem-solving and providing help in case of emergency, share information with other company departments;

• taking night/day/morning shifts and helping company improving;

• control product satisfaction and overall customer expirience;

• assist with payment and product related issues, solving upcoming problems;

• communication with other departments in order to upgrade product to clients needs.

Overall, I enjoyed, at some point, working directly with customers and collecting thie vows, comments, wishes and etc. But I would say that it still wasn't my place in the company, I found myself more interested in product development and decided to try to go in that direction. Howewer, I was grateful for my first working expirience, I never developed my communication skills that much in whole my life.