August 2022 – June 2024

Operations Manager at medDARE AI ( data collection/annotation company )

* Managed up to 10 parallel projects and teams with the whole admin (budget, invoices, contract, trackers, delivery documentation)

* Able to connect with clients, learn and understand their needs, agreed on technical tasks and able to transfer that knowledge to the internal team, creating work instructions, trainings.

* Developed and implemented new data collection and data annotation processes resulting in getting and closing new projects, returning customers and increasing customer satisfaction rate by 80%.

* Quality Control: being the filter between internal team and clients, ensuring only good outputs are transferred and keeping high level of client satisfaction.

* Took part in pre-sale and upsale activities, creating a project based payment system, successfully negotiated contracts, resulting in increase of sales and revenue.

*Created an agile process of managing remote teams and project-based staff, incl. work instructions, payment system, bonus system and motivational conditions resulting creation of a strong team of 25 people and reducing turnover rate to 50%.

Responsibilities:

Full Cycle of recruitment of Software Engineers and managed Outstaffing project for the company client.

Managing Administrative activities in the company.

Overseeing finance, budgeting, and invoicing the clients.

Searching for and creating sales proposals for prospective clients.

Coordinating closely with development team. Using SCRUM methodology.

Responsible for multiple projects in the company.

Responsibilities:

Creation of marketing strategy, development of marketing campaigns. Competitive research and analysis. Online marketing (FB/IG). Brand and PR marketing activities. Contacting potential clients to establish relations and arrange meetings.

Identifying and mapping business strengths and customer needs.

Conducting demos with prospects.

Onboarding of new customers and support of current clients.

Creating sales pipeline, sales scripts creation, training salespeople.

Closing deals. Making agreements, invoices, control payments.

Creation of Customer and Tech support process (incl. hiring people, creation of necessary documentation and reports)

Monitors business metrics: CAC, conversions, retention, NPS, Customer Satisfaction

Creation and control of sales team (3 professionals)

Reaching company goals and KPIs in sales.

Creation of sales reports, managing CRM system (Amo CRM)

Main achievements:

Successful launch of SaaS product in the Ukrainian market.

Acquired initial clients and generated first revenue for the company.

Got clients from largest companies in the Ukrainian restaurant segment.

Scaled sales to other countries including: Russia, Kazakhstan, Uzbekistan.

Developed a presence in the American market by meeting investors, attending conferences and presenting product to prospective clients.

Responsibilities:

- Property & Infrastructure Management

- Car Fleet Management

- Insurance Management

- Travel Management

- Safety Management

- Event Management

- Management negotiating and follow up on all questions related to Property/rental, Car fleet, Insurance companies, Travel agents and Hotels - Ensuring compliance with Ukrainian Safety regulations, facing audits, designing safety programs for all employees

- Arrangement and coordination of all company meetings, business trips, HoDs meeting on VIP level (Ukraine and Abroad)

- Conducting all team members meeting (300 plp, including tickets, hotel stay and conference services) on the quarterly basis

- Arranging all corporate events - Identification of potential overspends within travel and administrative budget, cost savings

- Management of team (car fleet, front desk, drivers, office keeping – 7 people)

Main achievements:

- Effective management of administrative and travel budget (no overspends).

- Successful negotiations with Insurance companies with savings Successful negotiations for purchasing 150 cars.

- Successful organization of annual team meetings abroad.

- Successful organization of corporate events upon requirement and within budget

- Design and implementation of Travel portal.