In my responsibilities I took on a role in expanding the brand's network and strengthening its presence at national fairs, always respecting the Brazilian cultural FIT. Developing innovative projects in collaboration with streamers, influencers, adult websites, shopping malls, and major eSports and TV initiatives in Brazil. The implementation of a programmatic media system is a central pillar of these initiatives, ensuring that campaigns are culturally relevant and legally secure. Legal consultancy is a key part that I implement together with leading partners in the Brazilian market, ensuring that all operations comply with local regulations, while flexibility in customized contracts, using formats such as CPM, CPA, CPC, and fixed values, allows for an approach tailored to specific needs. In addition, I was responsible for managing marketing, media and affiliate strategies, with the aim of increasing the ROI of campaigns and actions with the reach and performance of campaigns in the Brazilian market. I heavily supervised the creation, implementation and optimization of digital marketing plans, always focused on maximizing return on investment. Continuous analysis of metrics allows for real-time adjustments, ensuring that each campaign reaches its full potential. With an approach that ranges from artistic development to copywriting content, seeking not only to engage the target audience, but also to create memorable experiences that reinforce the brand's identity and increase its influence in the market.

As Customer Support Specialist (BR/EN), I started the company's live chat and call center in Portuguese and English, implementing digital solutions and tools for a digital recruitment for the reception support department in four months. I conducted training on chat and CRM tools, created departmental procedures and flows, and prepared quality and productivity reports. I implemented KPI metrics and developed an in-house Cultural Fit system, managing an international team and unifying departments to offer excellent support. I focused on creating a holistic approach that not only prepared the team for quality service, but also aimed for excellence in the customer experience, eliminating the need for unsatisfactory post-service recovery. As Customer Support Specialist (BR/EN), I started the company's live chat and call center in Portuguese and English, implementing digital solutions and tools for a digital recruitment for the reception support department in four months. I conducted training on chat and CRM tools, created departmental procedures and flows, and prepared quality and productivity reports. I implemented KPI metrics and developed an in-house Cultural Fit system, managing an international team and unifying departments to offer excellent support. I focused on creating a holistic approach that not only prepared the team for quality service, but also aimed for excellence in the customer experience, eliminating the need for unsatisfactory post-service recovery. Skills: Team Coordination · International Recruitment · Customer Relationship Management (CRM ) · Customer Support · Client Relations · Identity and data security · Customer Satisfaction

Support through web chat and calls with betting CRM system in addition to betting markets doubts and promotions with retention actions.

I handled customer support and experience via live chat, emails and phone calls, answering an average of 150 emails per hour on external CRM systems and Zoho communication tools, as well as using digital signatures. I was responsible for translating replies and email content from English into Portuguese. During this experience, I continued to improve my cultural fit in Brazil, ensuring that each communication was increasingly assertive. This required in-depth study and strategic partnerships to maintain compliance with the LGPD and other relevant legislation.

My 13-year experience as an entrepreneur spans several startup segments in different countries. In the first 9 years, I explored business niches in Asia and Europe, founding an entertainment company in China from 2010 to 2016 and entering import and export E-commerce between China and Latin America from 2016 to 2020. In 2019, I started a Brazilian restaurant in Ukraine. During this period, I also started focusing on remote work, realizing its potential as the future of the business economy and facing challenges related to the implementation and use of more than 200 different tools. Over the last four years, I have dedicated myself to laboratories and research, seeking to understand and meet the needs of the market in a precise and innovative way. The continuous search for Brazilian cultural improvement has generated increasingly accurate results in my global endeavors. My 13-year experience as an entrepreneur spans several startup segments in different countries. In the first 9 years, I explored business niches in Asia and Europe, founding an entertainment company in China from 2010 to 2016 and entering import and export E-commerce between China and Latin America from 2016 to 2020. In 2019, I started a Brazilian restaurant in Ukraine. During this period, I also started focusing on remote work, realizing its potential as the future of the business economy and facing challenges related to the implementation and use of more than 200 different tools. Over the last four years, I have dedicated myself to laboratories and research, seeking to understand and meet the needs of the market in a precise and innovative way. The continuous search for Brazilian cultural improvement has generated increasingly accurate results in my global endeavors.Skills: Customer Relationship Management (CRM) · Strategic Partnerships · Client Relations · Customer Experience · Interpersonal Communication · Business Development