Delivered tailored Business and IT English training aligned with professional and technical workplace needs.

Booked and covered loads by matching customer freight with available drivers and equipment, ensuring optimal capacity utilization Planned and adjusted routes based on distance, transit time, driver availability, and operational constraints Coordinated daily dispatch operations, tracking active shipments and proactively resolving delivery risks Monitored fleet capacity and driver hours to ensure compliance with scheduling and service requirements Communicated with drivers, customers, and internal teams to provide timely updates and resolve operational issues Verified load details and transportation documentation to support accurate execution and billing

Coordinated and optimized the movement of goods across domestic and international routes, ensuring on-time delivery and cost-effective transportation solutions Managed relationships with suppliers, carriers, and customers, maintaining clear communication and resolving service-related issues to support customer satisfaction Negotiated freight rates, verified transportation documentation (BOL, POD), and coordinated approvals for detention and layover charges Resolved operational and service conflicts between customers and carriers through timely communication and structured problem-solving in time-sensitive situations

Provided operational and customer support services for Brain Source International LLC, supporting the sale and distribution of FMCG product groups Delivered English-language client consultations for the “Tickets” company, supporting air travel customers from the United Arab Emirates and Estonia Managed high-volume customer interactions via live channels, ensuring accurate information delivery and timely issue resolution Analyzed recurring customer issues and operational pain points, providing structured feedback to support continuous process improvement Consistently met or exceeded performance KPIs, including CSAT, first response time, and resolution time, in a fast-paced, startup environment