• Provide timely and accurate responses to customer inquiries via email, phone, or chat.
• Resolve customer complaints and concerns in a professional and courteous manner.
• Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Stay up-to-date on company policies, promotions, and product offerings.
• Strive to meet or exceed customer satisfaction goals and performance metrics.

Successfully crafted exceptional experiences for customers across all segments, including VIP clientele. Developed strategies to ensure customers receive the utmost satisfaction while engaging with our casino. Achieved success in customer interactions by implementing personalized communication approaches, even amidst high workloads. Guided new employees.

• Collecting and verifying customer identification documents, such as government-issued ID, passport, or utility bill
• Checking customer information against sanctions lists and other databases to identify potential risks
• Participating in online communities or forums dedicated to KYC and EDD/CDD
• Maintain and delete customer accounts and records in accordance with the GDPR

I revealed a bug related to the account security and eliminated possible risks for the company related to it.Also, as a support representative with an outstanding attention to details, I detected a great number of high-risk customers, created a strategy of their identification and further processing.

• Customer service and advice via email, chat, phone
• Troubleshooting technical issues
• Guidance of employees
• Experience with intercom, zendesk

• A private tutor with more than 3 years' experience.
• Conduct English lessons for children and adults.
• Create educational programs on conventional and profile-oriented topics according to students' demands.
• Identify, analyze and fill gaps in students' knowledge.
• Provide an individual access to each student throughout the educational process.

• Held the position of auditor in retail store chain.
• Participated in planned and unscheduled inventories of inventory items.
• Supervised inventories of warehouses in accordance with the requirements of the control and audit department and assisted where appropriate.
• Worked with normative software and related programs (MS Exel, СПРУТ and others)
• Worked with portable data terminals.
• Was responsible for records management.
• Identified the reasons for shortages and surpluses of inventory items.
• Planned the periodic spot checks to resolve remaining discrepancies.