• Communicated with customers via phone, email, and chat, enhancing customer engagement strategies.

• Processed orders and transactions using CRM systems.

• Maintained product knowledge to support marketing initiatives and campaign relevance.

• Resolved issues and addressed inquiries promptly.

• Documented feedback to inform marketing adjustments.

EMAIL MARKETING MANAGER (REMOTE) | Ottawa

Created engaging email content, leading to improved subscriber interaction.

• Managed and segmented subscriber lists, boosting campaign effectiveness and reach.

• Worked with senior marketers to design email templates and visuals, enhancing the brand's online presence.

• Implemented automation tools to streamline email processes, increasing efficiency and consistency.

• Analyzed marketing data to assess the performance of campaigns and identify areas for improvement.