• Compliance with SLAs in the queue;
• Processing of complicated cases, 2FA/WPC deactivation, Email Change requests;
• Checking & processing updates in Telegram Groups;
• CEX.IO Broker Monitoring;
• BCP (Business continuity plan);
• Creating JIRAs;
• Shift report;
• Processing Bad Rating Tickets;
• Quality Check;
• Upholding assigned team spirit and resolving any emerging issues inside the team, one-to-one meetings with agents;
• Improving the knowledge base of the agents;
• High roller users support;
• Creating procedures in Confluence.
  

• Efficient tickets, chats and calls processing during the shift;
  
• Communication with customers from different countries all over the world.
• Completing extra tasks on the request of General support Supervisor or Head of Customer Support.
• Ideas & Suggestions - how to develop the platform & CS policies & processes;
• Processing and coordinating BCP cases

Учитель для детей на курсах английского языка.

Преподаватель для взрослых на курсах английского языка.

Учитель для детей на курсах английского языка.