1. supported mid-market and enterprise clients by preparing 50+ customized reports monthly, ensuring alignment with client requirements and enabling informed business decisions;

2. contributed to 30+ Quarterly Business Reviews (QBRs) by preparing performance data for clients across various industries;

3. conducted monthly audits for 10+ client accounts, identifying discrepancies and supporting issue resolution to maintain service quality;

4. coordinated daily client requests by submitting and tracking service tickets (activations, deactivations, updates), ensuring timely and accurate execution.

1. provided first-line support for customer issues through the ServiceDesk system;

2. prepared and escalated customer requests to the next level of support;

3. ensured adherence to communication procedures, guidelines and policies.

1.supported global customers via phone, email, and Zendesk;

2. delivered consultative advice on ABBYY software products and resolved technical issues efficiently;

3. prepared knowledge base articles and escalated complex cases to senior support levels;

4. ensured compliance with established communication standards.

1. managed contract workflows, including order creation and accounts payable processes;

2. monitored budgets, prepared reports, and collaborated with legal, finance, and accounts payable teams;

3. facilitated communication with clients and ensured timely approvals.

1. provided customer support through email, calls, and the company’s web platform;

2. collaborated with internal departments to resolve client inquiries promptly;

3. trained new employees on customer service tools and procedures.

1. conducted invoice audits and managed processes for multiple locations;
2. communicated with client representatives to ensure accuracy and compliance;
3. controlled transportation-related processes across various modes;
4. conducted trainings for newcomers about specifics for different audit types and the audit process in general.

English and Russian language teacher for adults in Istanbul.

English and Russian language teacher for adults and children in Istanbul.

1. customer base management;
2. enrolling students in school;
3. group formation;
4. attendance control;
5. timely payment control;
6. preparation of reports