FRENCH-SPEAKING PROJECT MANAGER

MAIN RESPONSIBILITIES:

• Management of translation orders according to customer requirements and group standards
• Close collaboration with customers, teams, account managers and translators/linguists
• Process improvement and linguistic quality optimization
• Organization and monitoring of overall workflow and timelines for translation, revision, review, and other linguistic services
• Monitoring of Service Delivery related KPIs, e.g. adherence to deadlines, vendor costs, in-house costs, productivity, volume per service and per language combination, number of complaints
• Client relationship management and ownership of customer satisfaction
• Spoken and written communication to be carried out in French

MAIN REQUIREMENTS:

• University Degree in translation, management, business administration language/communication studies, or equivalent
• Excellent knowledge of French. English would be a plus
• 1 year+ of working experience in project management, business administration, customer service or in similar roles, preferably in a Language Service Provider company
• Experience in successfully managing customer relationships, including complaints
• Excellent communication skills. At ease working remotely (by phone, web meetings, etc.)
• Ability to prioritize tasks and workload, able to work in a changing environment
• Pro-active, detail-oriented, highly organized, able to work to tight deadlines and calm under pressure
• Excellent computer literacy including advanced Microsoft Office skills
• Previous use of CAT tools, including Trados Studio, XBench, or other industry-specific applications will be considered a plus but not required

BENEFITS:

• Challenging work in a developing company
• Exciting projects involving the latest technologies
• Professional skills development
• Friendly, modern, and comfortable office
• 15 working days of vacation and 10 sick leaves per year
• English lessons
• Company outings and team building