Manager Service Engineer

Responsibilities:

• Receive and manage support inquiries via phone calls, emails, and support portal cases.
• Generate and provide detailed reports to customers.
• Attend remote support calls, document meeting notes, and follow up on action items.
• Analyze and present statistics on device vulnerabilities to assist in proactive management.

Work Schedule:

• Night shifts from 8 PM to 8 AM.
• Three shifts per week.

Qualifications:

• Excellent communication skills.
• Strong analytical abilities.
• Experience in technical support or a similar role.
• Familiarity with endpoint security and IT management tools is a plus.

What we offer

• Medical insurance after the trial period ending;

• Team-building activities;

• 24 paid vacation days per year;

• 5 paid sick leave days per year.