Team Lead of Business Training

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. 

We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.

Our products: Core Product Platform, Cash Desk, Affiliate & traffic generated tool, Marketing & Segmentation Tool, CRM & Customer support tool, Anti-Fraud Tool, Communication Hub Tool.

Our services: Affiliate marketing, Billing, Fintech, Game Suite Management, AML, K YC, HR, Legal, Payments, PR, SEO, SERM, Tech support.

PIN-UP Global is represented in seven countries (Cyprus, Ukraine, Poland, Kazakhstan, Armenia, Peru, Malta). The headquarters of the holding is located in Cyprus. 

PIN-UP Global's mission is to improve and develop products for the iGaming industry.

We are looking for Team Lead of Business Training to join our L&D team 

We are looking for someone who:

- Team management experience, including planning, coordination, and monitoring of trainers' tasks.
- Understanding of B2B environments and the needs of internal clients.
- Experience in developing training programs for sales, customer service, and management.
- Proficiency in modern learning methodologies (microlearning, blended learning, interactive and virtual training methods).
- Ability to adapt content for various employee levels, from specialists to managers.
- English proficiency at B2+ level.

Will be plus:

- Experience in developing training programs for sales, customer service, and management
- Experience as a business trainer or methodologist in an international contact center or in sales and customer service will be a plus
- Ability to evaluate the effectiveness of training programs.
- Experience working with learning platforms and tools (LMS, online learning systems, webinar platforms, etc.).

Your responsibilities :

- Management of an international team of business trainers for the Contact Center.
- Development and implementation of training programs on soft skills, customer service, and sales skills for Contact Center employees.
- Creation and execution of training programs for Contact Center leaders to enhance their managerial competencies.
- Supporting Contact Center team leaders in assessing and developing employee skills.
- Establishing and maintaining a system for evaluating the effectiveness of business training in the Contact Center, including collecting feedback from participants and stakeholders (in collaboration with the professional training function).
- Developing a system for evaluating (supervising) the work, training, and development of business trainers (in collaboration with the professional training function).
- Development and implementation of Standards and Policies for business training necessary for effective coordination on personnel training and development in the Contact Center.
- Preparing and providing regular and ad-hoc reports on business training in the Contact Center.
- Continuous improvement and enhancement of processes and team efficiency within the business training function.

Our benefits :

- An exciting and challenging job in a fast-growing product ecosystem, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other.
- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
- Referral program enjoy cooperation with your colleagues and get the bonus.
- Educational programs: regular internal training, compensation for external education, attendance of specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, PIN-UP talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc.
- Company events, team buildings

If you want to fulfill your dream? Take your career to the next level with PIN-UP — create trends, don’t follow them. Send your SV and  join to our team