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Freightender is a 7-year-old company based in Spain with IT and Support staff in Ukraine. Freightender is a fast-growing platform for logistics procurement via which we support our customers to source and procure freight in an easy highly automated way. We are now looking for a new colleague in the support department to manage incoming user questions and support the platform where needed.
Day-to-day work tasks
- Monitoring user activity
- Respond to user inquiries via e-mail
- Help users to understand the system better
- Provide online training where needed
- Set up calls with users where needed
- Register system improvements
- Register discovered bugs
- Ensure user satisfaction with our services and platform
What we are looking for
- Positive mentality
- Minimal 2 years of experience in the logistics industry
- Affinity with IT systems
- Good understanding of Excel
- Analytical Mindset
- Fluency in English writing and understanding
- Customer-oriented approach
- Fluency in Ukrainian
What we offer
- Competitive salary
- Work from home
- Possibility to further grow into different roles
Дятленко Богдан