Transcription Team Manager

Role Overview:
We are seeking a skilled Transcription Team Manager to oversee and coordinate the work of our transcription team. This role is essential for ensuring the smooth functioning of transcription services, managing a pool of transcribers, maintaining high-quality output, and liaising between internal teams and transcribers.

The ideal candidate will be responsible for recruitment, onboarding, and training of new transcribers, as well as managing quality control, payment processes, and workload distribution. They will also gather requirements from project managers and the ASR team, calculate the number of transcribers needed, and ensure that our transcription services meet company goals.

Responsibilities:

- Manage the recruitment and onboarding of new transcribers.

- Ensure effective training and quality control processes for transcription staff.

- Serve as the liaison between internal teams and transcribers.

- Oversee the use of transcription software and coordinate with tech teams for new features, updates or troubleshooting.

- Monitor performance, provide feedback, and ensure that transcriptions meet high standards.

- Manage the purchase process of external speech corpora from third-party providers and explore the market for speech data sources. Additionally, research and evaluate open-source speech corpora.

- Manage and coordinate the corpus collection process with third-party speech data providers, ensuring that the collected data meets the specified corpus requirements.

- Manage payment schedules and budgets for transcription work.

- Assign transcription jobs to team members based on workload and project deadlines.

- Maintain communication with both new and existing transcription team members to ensure smooth operations.

- Collect requirements from managers and calculate transcription workforce needs for various projects.

Requirements

- Excellent communication skills and fluency in English (additional languages are an advantage).

- Strong organizational skills and ability to multitask in a fast-paced environment.

- Bachelor’s degree in Applied Linguistics, Philology, or a related field.

Good to Have:

- 1 year of experience in a project coordinating role.

- Experience working with conversational AI or speech recognition systems is a plus.

- Knowledge of transcription quality standards and best practices.

- Experience working on a speech data collection

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.