Support & Moderation Specialist

We are appflame, a product IT company. We create life-changing products that break the rules of the game in the category. Geographically, we are located in Ukraine, but in reality – all over the world.

We are looking for the daring and enthusiastic people. Those who are fans of creating real products and dream of launching and developing cool startups. You have ambitions, and we have comfortable conditions for their implementation.

Your project: AdConnect. It is a business that specializes in building communication platforms, as well as SaaS solutions for traffic management and increasing user retention. Our project portfolio includes: web products in the social discovery, advertising network, SaaS solution for user retention. Our products have millions of users from all over the world – North and South America, Europe, Australia, and the list of markets is constantly growing.

We're on the lookout for bright and eager minds to join our Support & Moderation Team and help us maintain a happy, safe, and thriving community.

This role offers the flexibility to set your own schedule, a chance to hone your written English skills, and an opportunity to enhance your communication abilities. We're searching for individuals interested in a long-term commitment.

You will:

• Resolve Users' chat/email/phone queries and enhance their product experience;
• Moderate user-generated content (visual & text), user profiles, and reporting policy violations;
• Conduct occasional research projects;
• Directly report to the Head of Support & Moderation.

Our ideal candidate:

• Has good written and oral English skills;
• Can work night shifts and on Saturdays-Sundays (the team works 24/7);
• Owns a personal computer with stable internet access;
• Is open to working in rotating shifts.

Previous experience in content moderation is a plus:)

Your journey to the job offer: message from the recruiter > test > interview > final interview > job offer.

Why appflame?

• Involvement in the development of Ukrainian products that compete with the world's best market players.
• The opportunity to implement your ideas rather than being a cog in the system.
• Meaningful and useful products created to serve a specific purpose rather than make money for shareholders.
• Be around like-minded people who work on results.
• Work with the global market and a huge audience.
• Direct contact with Snapchat, Facebook, Google, Apple, and access to their best practices.
• Well-established processes and great opportunities to growth within the company.
• Transparent evaluation of work based on personal performance indicators.
• Great benefits package and fair compensation.

We provide all conditions for your talents to be fully revealed.

We are loyal to our people. Our loyalty doesn't fade at the end of the working day. We do not leave our people alone with their problems: neither professional nor personal.

Join us.

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We are against all types of discrimination, bullying, and stereotypes. We provide equal employment opportunities regardless of race, skin color, religion, gender, sexual orientation, gender identity, age, marital status, citizenship, national origin, health status or any other characteristics.