Technical Support Engineer

We are looking for a proactive Technical Support Engineer professional with strong technical skills and a people-oriented approach to join our team as a first-line support specialist for Telcoguard employees. 

Location: Warsaw, Poland. 

Key Responsibilities: 

• Serve as the primary point of contact for Telcoguard employees' first-line support (remote and onsite). 
• Provide first-line support for all entities, with a working proficiency in English. 
• Administer accounts and mailboxes for Windows Server, MS Azure, MS Office, and MS Exchange. 
• Perform office equipment maintenance, including managing Wi-Fi networks, printers, UPS systems (partially), cabling, laptops, and PCs, as well as troubleshooting, repairs, and upgrades. 
• Oversee equipment purchasing, manage related documentation, and negotiate with external service providers. 
• Maintain office equipment inventory and stock management. 

Candidate Requirements: 

• 1-2 years of IT-related experience or similar background in customer service. 
• Bachelor’s degree in computer science preferred. 
• Proficiency in Windows/Windows Server OS with some exposure to Linux/macOS. 
• Solid experience with MS Office. 
• English at B1/B2 level. 
• People-oriented and empathetic, with effective communication abilities. 
• Hands-on approach with a solid grasp of mechanical concepts and repair techniques, including skills in PC assembly or practical hobbies like bike or car maintenance. 
• Skilled in task prioritization to manage workloads efficiently. 
• Innovative thinker with diverse knowledge across various areas, enabling effective problem-solving. 
• Attentive to the significance of assigned tasks and committed to completing them on time. 
• Due to different time zones employees, readiness for late call support or emergency fixing (very rare) 

About Telcoguard

We are a company operating in the telecommunications industry, providing testing services for mobile operators.