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Technical Support Specialist

SpaceWhale, LLC
1 день назад
25 сентября 2023


  • 2+ years of experience customer service in a help desk, service desk, technical support; 
  • Experience providing remote support for client, server, and web-based applications; 
  • Ability to maintain a high level of confidentiality; 
  • Upper-Intermediate level of Spoken and written English is a must; 
  • Excellent written and verbal communication skills; 
  • Ability to manage multiple tasks simultaneously while maintaining strict attention to details; 
  • Experience in analyzing system metrics and logs (Elasticsearch, Grafana, etc.); 
  • Basic knowledge of any programming language; 
  • Fundamental understanding of server-to-server communications;  
  • Flexibility to occasional shifts, including night ones. 

As a plus:

  • Experience with CRM; 
  • Experience with MS SQL; 
  • Experience with any message broker;
  • Excellent problem investigation and solving skills; 
  • Stress resistance;  
  • Responsibility, initiative, self-organization, strive to learn; 
  • Diploma, certificates, or other IT designations;


  • Daily supporting internal customers all over the world, handling complaints; 
  • Assisting clients during integration with our systems;
  • Providing appropriate solutions and alternatives within the time limits; 
  • Providing prompt and accurate feedback to customers; 
  • Collaborating with other teams in order to drive continuous improvement of internal and external processes; 
  • Redirecting problems to an appropriate resource; 
  • Stay current with system information, changes, and updates;

What we offer:

  • Possibility to work full time remotely;
  • Medical insurance, English classes;
  • Opportunities for professional development and personal growth;
  • Competitive salary, reasonable and fair working conditions, flexible schedule;
  • Team of strong IT professionals working in a vibrant product environment; 
  • Centrally located office near metro station with a great view.  

                               Join us! And be a part of the great changes with SpaceWhale


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