Email Deliverability Specialist (remote)
Department: Sales Development
Team: Head of Sales Development & a team of Lead Generation Specialists
Location: Remote
Employment Type: Full-time
Who we are
Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.
Role overview
We are looking for an Email Deliverability Specialist who will ensure our email infrastructure is healthy, our sender reputation is strong, and our campaigns consistently land in the inbox — not the spam folder.
If you enjoy digging into the technical side of email systems, solving deliverability issues, and building reliable processes, this role is perfect for you.
What are your responsibilities?
- Manage and resolve various email deliverability issues (spam blocks, blacklists, spam complaints, domain reputation drops, etc.).
- Ensure uninterrupted email distribution across projects.
- Communicate with internal teams to address their issues, questions, and requests.
- Analyze deliverability cases and provide the most effective solutions for the business.
- Assist with mailbox warm-ups, DNS settings optimization, and bounce log analysis.
- Monitor the health and stability of our mailboxes.
- Prepare regular reports on deliverability performance and recommendations for improvements.
What are the preferred requirements for the role?
- Experience in an email provider support role or a similar position.
- Strong understanding of email infrastructure, DNS management, IP configurations, and SMTP.
- Ability to identify and resolve different email deliverability issues.
- Familiarity with anti-spam technologies.
- Ability to handle multiple tasks efficiently and perform well in a fast-paced environment.
- Initiative and strong problem-solving skills.
- Ability to build rapport and collaborate effectively with different team members.
- Analytical mindset and ability to explain technical issues to non-technical colleagues.
- English level sufficient for communication and working with technical documentation.
For you:
- Salary: discussed individually and depends on your experience and skills
- Flexible working hours
- Paid vacations and sick leaves
- Fully remote
- Co-working space compensation
- Finance Support (we take care of tax payments and accounting for you)
- Employee referral bonus
- Reading Club and corporate library
Interview Stages:
- Interview with the Talent Acquisition Specialist
- Interview with the Head of Sales Development (deeper dive into your experience)
- Offer
Want to learn more about our company or see our work?
Kateryna