Junior Operations Support Specialist (Aviation-related product)

Operations Support  Specialist 

 Location Lviv, Ukraine 

 The Opportunity 

We are looking for a dynamic and energetic Operations Support Specialist.

In this crucial role, you will provide routing support for our suite of software solutions. Preferred experience working in dispatch, aviation operators and/or have your private pilot’s license. You will work on our Operations Support team, liaising with our global technical support teams & development teams to ensure the highest level of customer satisfaction.    

 Duties and Responsibilities   

• Fluent English language
• Excellent communication skills & phone manner;
• Ability to work within a team;
• Critical thinking, prioritization skills;
• Computer proficiency;
• Self-motivation, time-keeping;
• Organizational skills, decision making;
• Attention to details;
• Working & communicating under pressure.
• Willingness to work within a departmental 24/7 shift pattern;

Would be a plus:

• Fluent knowledge of German, French or any other European language is a plus;
• Experience of working and living abroad (Europe, USA) is beneficial as well, or general Geography background or interest (may be tested);
• A mindset directed at preemptive problem solving, pro-active decisions.

Responsibilities

• Supporting our flight planning customers in real-time, in relation to software use issues, features, bug identification. 

  Logging and follow-up of issues using relevant company internal management & IT systems.

• Assisting users in filing and managing flight plans as required. 

• Assisting customers in the use of the RocketRoute Marketplace platform, a Business Aviation service ordering portal.

We offer:

• You’re going to enjoy working with us because of:

— Interesting and challenging Aviation domain

— Work with great and friendly international Team of professionals

— Decent remuneration

— Cosy shared co-working space with coffee, cookies and lunches

— Assistance in learning opportunities

— Time off throughout the year (paid and unpaid)

— Support and arranging well-being programsJoin the RocketRoute team and you’ll work with smart, interesting people to solve the biggest challenges in flight planning and aviation systems.

 Please send your CVs (in English) with the expected salary indicated.

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