Удаленная работа
Technical Support Engineer (evening shift 6pm — 2am)
Удаленная работа
Полная занятость
Компенсация обучения
Медицинская страховка
Регулярный пересмотр зарплат
Дополнительные выходные
Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both: cutting-edge math ’under the hood’ and for deep expertise in the pricing domain. We are now looking for a Customer Support Engineer to keep our customers’ NPS rate high.
You could be a perfect match for the position if
You want to:
- Manage incoming customer service inquiries (L1/L2 requests),
- Conduct client educational sessions,
- Create and maintain a knowledge base and training materials,Investigate and resolve product-related issues,
- Ensure the clients are provided with high-level service
You have:
- 2+ years experience in Customer Support roles,
- Advanced level of English and Ukrainian,
- Ability to analyze and troubleshoot technical issues efficiently,
- Excellent verbal and written communication skills,
- Ability to convey technical information to non-technical users,
- Ability to work collaboratively with cross-functional teams,
- Flexibility in handling a variety of tasks and challenges,
- Experience in using ticketing systems — (Intercom, Jira),
- Familiarity with using PyCharm for Python development,
- Experience in crafting SQL queries and API requests.
You’re gonna love it, and here’s why:
- Rich innovative software stack, freedom to choose the best suitable technologies,
- Remote-first ideology: freedom to operate from the home office or any suitable coworking,
- Flexible working hours and no time tracking systems on,
- Regular performance and compensation reviews,
- Recurrent 1-1s and measurable OKRs,In-depth onboarding with a clear success track,
- Competera covers 70% of your training/course fee,
- 20 vacation days,
- 15 days off, and up to one week of paid Christmas holidays,
- 20 business days of sick leave,
- Partial medical insurance coverage.
Drive innovations with us. Be a Competerian.
Олексій Федоров
