Head of Membership (Diia.City United)

We are a recruitment agency talentC from the Genesis ecosystem. For over 10 years, our team has been helping scale leading businesses in Ukraine and worldwide by finding and hiring specialists from Trainees to C-level positions.

Our partner Diia.City United is the dynamic hub where Ukrainian IT and tech businesses come together to drive innovation. Their members, residents of Diia.City United, are dedicated to propelling the potential of the Ukrainian IT business, creating a thriving ecosystem for global expansion. Their community includes industry leaders like Ajax, Genesis, MacPaw, Monobank, Netpeak, Roosh, and other trailblazing tech companies.

We are seeking a Head of Membership who will be a key team member responsible for the seamless functioning of the association in terms of member interaction, creating a conducive environment for them, and enhancing the conditions and procedures for membership acquisition.

Responsibilities:

• Developing and executing strategies to increase membership and member engagement;
• Engaging with existing members: providing excellent customer service to address member inquiries, concerns, and requests;
• Identifying opportunities and co-design strategy to improve member retention and satisfaction (including polls instruments) to identify trends and areas for improvement;
• Maintaining “know your client” instruments: ongoing membership database (with big data elements), social networking, cooperation, etc;
• Maintaining “understand your competitors” instruments — ongoing monitoring of other tech associations and unions (content of service, events, streams, etc)
• Co-planning and managing members’ and co-partnership events;
• Collaborating with other departments;
• Internal IT-systems development (CRM etc);
• Hiring, leading, and managing the team.

Requirements:

• At least 5 years of related professional experience (B2B sales, key account management, membership management);
• Strong understanding of the membership environment with a demonstrable track record;
• Experience in independently managing a project (from conception to implementation);
• Excellent customer service delivery skills;
• Excellent interpersonal and communication skills;
• Flexibility and ability to work on own initiative and under pressure;
• English proficiency level must be at least B1+;
• Experience in interacting with business associations in any role will be a significant advantage.
• Experience in interacting with Tech companies will be a significant advantage.

What the company offers:

• Unique experience in building communications processes, especially within Tech companies;
• Exposure to top technological companies in Ukraine as your clients;
• Dynamic and friendly environment to inspire your best work;
• Iconic office location Kyiv downtown (Arsenalna metro station), modern co-working environment;
• Hybrid work options.

Join us in shaping the future of technology and propelling the success of Ukrainian IT on the global stage.