Client Services specialist/Фахівець відділу з обслуговування корпоративних клієнтів

Please be informed that ING Bank Ukraine is looking for the member of Client Services Team who is highly motivated to create value to ING Bank Ukraine by displaying client-oriented and responsible service approach.

Main tasks & responsibilities

Handling various operational inquiries of corporate clients with focus on:

• Single point of contact for operational inquiries of clients, ensures resolution of clients questions, issues, incidents;
• Preparation and analysis of Current Account opening and ING Channels connectivity documentation/modifications for clients in the course of account opening and client life cycle in the Bank;
• Involvement in Know Your Customer (KYC) within pre and upon establishment of a relationship, including identification, verification and studying of client;
• Coordinates product service advisory and implementation with other involved departments in the Bank and ING Network divisions (e.g. Bratislava HUB, Client Services/Implementation teams of ING Group);
• Interaction with others service units of ING Network;
• Providing insights for products and service improvements;
• Actualization of the client information available to the bank;
• Processing of clients' documents and operational requests;
• Providing clients with consultation on operational process and bank requirements
• Taking part in key control testing according to Current Accounts process control standard

Work environment:

Working in the Client Loyalty Team requires interaction with almost all functions of the bank, client services teams and service organizations of ING Network. 

 Profile/skills required:

• Working experience in the bank with similar work profile
• Bachelor or Masters in Economics or Banking;
• Excellent communication skills: able to interact with people on different levels of seniority understand complex matters quickly, ability to work in the team;
• Strong client and business focus. Understanding client's needs and addressing client's requirements;
• Creative, open to find new solutions, identify process improvements areas;
• Knowledge of English, Ukrainian (writing and speaking level sufficient to perform job tasks);
• Ability for elaboration the action plan to be able to manage the assignments under pressure and short deadlines;
• Ability to multitask and manage a high number of priorities; 
• Accurate: quality of work should match with high standards of our stakeholders;
• Experience within client services organization or bank operations;
• Knowledge and understanding of bank products with focus on Transactional services;
• Knowledge of applicable local legislation in respect of client on/offboarding, payments, AML;
• Good knowledge of MS office package (Word, Excel, PowerPoint);
• Good collaboration and team working skills.

What ING offers:

• Work in international corporate culture, interesting and dynamic working environment focusing on one of the key strategic goals of ING.
• Professional grow and challenging work with possibilities to realize your abilities.
• Health Care: medical and life insurance.
• Possibility to combine work from office with remote work (Hybrid)

Workplace: Kyiv, Ukraine