Manage the client journey from first inquiry to booking, payment and post-service follow-up. • Respond to messages, advise on packages, pricing, locations and concepts, and coordinate studio bookings and schedules. • Handle changing requests and booking details professionally; worked with approximately 15 clients to date.

Completed a two-week internship handling incoming Instagram Direct inquiries and identifying customer needs. • Advised customers on meal options and pricing, processed orders in Excel and maintained accurate information. • Responded to questions and objections politely and in a timely manner.

Made outbound calls to confirm online-store orders, answer questions and recommend additional products. • Used CRM and internal tools to track customer information, prepare shipping documents and process orders. • Handled objections, followed scripts and reviewed calls against company standards; completed approximately 1.5 months oftraining.