• Performed market analysis to assess potential opportunities and risks, leveraging tools and data to pinpoint key players and uncover actionable insights for partnership strategies

• Monitored and reported campaign performance metrics, tracking open rates, response rates, and engagement levels

• Contributed to the development and expansion of sales channels

• Acquired clients for a marketing agency through platforms such as Upwork, Instagram, and Telegram

• Crafted personalized cover letters that resonated with potential clients, increasing response rates

• Analyzed client acquisition strategies, tested new hypotheses, and implemented improvements to optimize outcomes

• Managed an affiliate program from end to end for an online affiliate advertiser.

• Recruited new affiliate partners to the program to finding different ways to increase the performance of the affiliate marketing channel.

• Optimized processes and providing the partners with the necessary support they need to drive the best results.

• Improved the affiliate program by brainstorming the best strategies suitable for the program.

• Handled clients’ complaints regarding the quality of the product and the quality of service provided

• Produced performance reports, reports against disputes, claims, chargebacks, and weekly statistics on refund cases

• Resolved refund situations justly both for client and company, explaining the fault, offering possible solutions, and issuing compensation and fines

• Implementation of tasks aimed at reducing the refund rate

• Provided professional consultations to clients from almost every corner of the world via phone calls, chats, and written correspondence

• Efficiently processed incoming inquiries, ensuring a high level of quality

• Maintained a satisfactory retention rate by addressing customer needs promptly and effectively

• Produced academic works on request with a focus on quality and originality

• Consistently achieved scores ranging from 95-100% for content accuracy, grammar, formatting, and uniqueness

• Conducted English lessons for various proficiency levels and age groups (children and adults)

• Developed teaching methodology, incorporating gamification techniques

• Tailored an individual approach to each student to maximize engagement and learning outcomes