Worked directly with clients as a consultant and first-line support while delivering UX and digital product projects. Explained product functionality, prototype behavior, and UI logic, helping users clearly understand how the product works and how to use it effectively.

Handled user and client questions via chat and email, identified usability and logic issues, and provided clear, structured solutions. Systematically collected, classified, and analyzed user feedback, transforming it into actionable requirements and improvement suggestions for product and development teams.

Acted as the main point of contact between clients and developers, ensuring accurate communication, clear expectations, and timely information exchange throughout the project lifecycle.

Designed user-centered interfaces for web and mobile products across B2B, SaaS, and E-commerce projects. Focused on improving user flows, reducing friction, and addressing real user pain points to increase overall product usability and efficiency.

Worked closely with clients and stakeholders to define business goals and translate unclear ideas into clear, implementable product concepts, specifications, and visual solutions. Developed marketing visuals, including ad banners and social media graphics, and ensured visual consistency and adherence to brand standards across all digital channels.