I am an experienced customer support representative delivering excellent KPI results, my background in outsourcing company with international clients. I specialize in resolving customer issues quickly, handling complaints effectively, and ensuring a smooth customer experience.In my previous role, I assisted website/app users by answering inquiries, resolving issues (usability, payments, conflict situations, transactions, tech issues, refunds, PSP operations, b2b, b2c, disputes), handling high-value transactions, and following up on complaints. I communicated with customers through chats, live chats, tickets and emails. I also trained and mentored new agents to improve team performance and quality standards.

Consistently achieved 95-100% QA scores, handled 130–150 replies daily, and reduced average resolution time by 30%.I am a strong communicator, a team player, and always eager to learn. Looking to grow into a higher role, I want to use my skills to improve processes and enhance service quality.

Skills:

-Customer Support & Conflict Resolution

-CRM & Data Management (Playvox, Helpdesk platform, monday, Confluence, BambooHR)

-Communication & Team Collaboration (Slack, Teams, Jira, Trello)

-Process Optimization & Training agents

-Microsoft Office & Google Workspace

-Problem Solving, multitasking, teamwork, attention to details, analytical skills

-Tools: Textexpander, Magical, Grammarly, VPN, Canva.