Coordinated with u.s. clients to ensure smooth deliveries and service. managed urgent shipments and optimized routes. handled high volumes of calls and emails under pressure. resolved logistics issues through teamwork and adaptability key accomplishment: rate across 2+ years, maintained a 98 + on - time delivery demonstrating excellent planning and coordination skills. built strong client trust, leading to repeat shipments and long - term partnerships with key u.s. customers resolved 50+ critical shipment issues with real - time communication and problem - solving, minimizing client churn. handled logistics for high - volume clients (up to 100 shipments/month), developing multitasking and workflow optimization skills