Работала в 6 компаниях   3 года 2 месяца

IT, Образование, Другое, Отели / Рестораны / Развлекательные комплексы, FMCG

Support customer representative

Hexa

IT

1 год 2 месяца

12.2024 - по настоящее время

- Respond to customer questions via various channels, including phone, email, live chat.
- Provide accurate, timely, and helpful information about the company s products, services, policies, and procedures.
- Assist customers in troubleshooting issues they may encounter with products, services, or online systems.

Project assistant / copywriter

Ukrainian bildung network

Образование

1 год 5 месяцев

09.2024 - по настоящее время

- Searched for educational opportunities for Ukrainians in Scandinavian countries
- Facilitated communication between leaders of folk high schools and grant-making foundations in Scandinavia and bildung network administration in Ukraine
- Compiled reports listing folk high schools in Denmark, Finland, and Sweden that offer English-language study opportunities for Ukrainians
- Translated articles from english to Ukrainian for use in bildung development seminars in Ukraine

Career consultant (volunteer

National university of kyiv - mohyla academy

Другое

9 месяцев

07.2023 - 03.2024

- Helped students from various courses and specializations with job searching: analysing the labor market, reviewing relevant vacancies, and comparing them
- Gave feedback on cvs, pointed out inaccuracies, and helped improve formatting and content
- Provided recommendations for passing interviews and completing test assignments

Barista

Zizu boulangeri

Отели / Рестораны / Развлекательные комплексы

8 месяцев

05.2023 - 12.2023

I am able to prepare coffee drinks efficiently and provide a high level of customer service. My duties included taking orders, brewing coffee and preparing other drinks according to recipes. I always ensured that the workplace was clean and tidy to ensure a seamless service experience. My communication skills and ability to work in a team helped to create a pleasant atmosphere for customers and colleagues.

Barman

Celentano

Отели / Рестораны / Развлекательные комплексы

6 месяцев

07.2023 - 12.2023

In my experience as a bartender, I was responsible for preparing and serving alcoholic and non-alcoholic beverages, serving guests and providing high quality service. I was proficient behind the bar, able to recommend drinks to customers based on their preferences. With my attention to detail and communication skills, I ensured a pleasant atmosphere and customer satisfaction. My professional attitude helped to maintain a high level of service and ensure repeat business.

Barista

Кримська перепічка

FMCG

9 месяцев

03.2022 - 12.2022

As a barista, my responsibilities included preparing coffee drinks in accordance with quality standards, serving customers with attention to detail, and maintaining a clean and tidy workplace. I actively advised customers on the choice of drinks and desserts, trying to ensure a pleasant experience. My speed and attentiveness skills helped to ensure efficient work and customer satisfaction.

Ключевая информация

• Адаптивність до змін
• Уважність до деталей
• Вміння працювати під тиском
• Критичне мислення
• Творчість в розв'язанні проблем
• Бажання вчитися новому
• Відкрите ставлення до критики

Училась в 1 заведении

Національний університет "Києво-Могилянська академія"

Соціологія

2024

Владеет языками

Английский

свободно

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

IELTS

Украинский

родной

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Курсы, тренинги, сертификаты

Online course “Project management” from Choice31

2025

While still completing my project management courses, I’m already building important skills like planning, organizing tasks, and managing time effectively. I’m learning how to lead a team, set clear goals, and keep a project on track from start to finish. These courses are also helping me improve my problem-solving, communication, and decision-making abilities, which are all crucial for handling real-life projects successfully.

Studying at the Danish folk high school “Ronshoved Hojskole”

2025

I’ve had the chance to grow personally, connect with others, and dive into various subjects in a relaxed, non-academic environment. It's all about expanding my perspective, building meaningful relationships, and picking up practical skills, while also embracing creativity and self-expression, without the stress of exams.

Online course “Recruiting from the start” from “OKKO”

2024

I gained a strong understanding of how to work with people in a professional setting. I learned how to manage hiring processes, support employee development, and deal with workplace issues fairly and effectively. The courses also helped me build skills in communication, teamwork, and leadership, which are key when creating a positive and productive work environment.

Studying at the Danish folk high school “International People’s College”

2024

In Danish folk high schools, I gained personal growth, a sense of community, and a deeper understanding of various subjects through non-formal education. The focus is on self-discovery, social interaction, creativity, and learning life skills in a supportive, relaxed environment, without the pressure of exams. It's a place for exploring new ideas, cultures, and passions.

Online course “Career Consulting” from National university of “Kyiv-Mohyla Academy”

2023

I’ve gained the skills to guide others in exploring career options, setting goals, and making informed decisions about their professional paths. I’ve learned how to assess individual strengths, provide effective feedback, and support clients through job search strategies like resume writing and interview preparation. These courses also strengthened my ability to listen actively, ask the right questions, and offer practical, personalized advice.

Online course “HR-Manager | 7.0” from Genius.Space

2022

I’ve developed several valuable skills. I’ve learned how to recruit and hire the right people, manage employee relations, and handle conflicts professionally. I can now create effective training programs, understand labor laws, and support workplace diversity. I’ve also improved my communication, leadership, and decision-making skills, all of which are essential for managing people and helping organizations run smoothly.

Дополнительная информация

Особисті якості

I am hardworking, insightful, sincere, and inquisitive individual with a strong desire to apply the skills and knowledge gained from foreign educational institutions. I thrive in environments with well-defined tasks but am proactive in seeking clarification by asking questions to ensure tasks are clearly understood and specific.

Sofiia

Project management assistant

Киев

700 $

20 лет

полная занятость, неполная занятость, проектная работа

Характер работы: стажировка / практика, удаленная работа

Обновлено 6 месяцев назад